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Microsoft Customer Success Leader, Cloud & AI Platforms
At Microsoft, as a Senior Director with many years of experience in customer success leadership, the focus is on empowering US Federal clients to achieve mission-critical objectives through Data Analytics and Artificial Intelligence (AI). I lead a skilled team that delivers innovative AI solutions that streamline cloud adoption, enhance operational efficiency, and transform mission workloads. I am passionate about enabling customer success by leveraging cutting-edge cloud and AI technologies that drive impactful results for clients in the US Federal sector. I am committed to fostering collaboration and innovation across teams who prioritizes delivering value by aligning technology investments with customer goals, ensuring seamless transitions to the cloud and measurable mission outcomes.
University of New Haven
BS, Business Administration/Information Technology
January 1, 1980 – January 1, 1984
Henninger High School
Diploma, General Studies
January 1, 1976 – January 1, 1980
Microsoft
Sr. Director, US Defense Industrial Base Customer Success Leader for Cloud & AI Platforms
October 1, 2025 – Present
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Sr. Director, US Federal Customer Success Leader for Cloud & AI Platforms
July 1, 2025 – November 1, 2025
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Sr. Director, US Federal Customer Success Leader for Data and Artificial Intelligence
October 1, 2023 – July 1, 2025
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Sr. Director, US Defense Customer Success for Data&AI and App Innovation
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AO Solutions
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Mid-Atlantic
A Small Northern Virginia Company
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Fairfax, VA
InfoReliance
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September 1, 2010 – May 1, 2011
MicroLink, LLC
Vice President
November 1, 2004 – September 1, 2010
Compass Technology Management
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March 1, 2003 – November 1, 2004
Internosis
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January 1, 2000 – January 1, 2003
Firstlogic
Project Manager
January 1, 1998 – January 1, 1999
Perry Judd's
Data Services Manager
January 1, 1993 – January 1, 1998
Rubbermaid Commercial Products
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January 1, 1989 – January 1, 1994
Microsoft Certified: Azure Fundamentals
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June 24, 2026 – Present
Cultural Fit Analysis
The candidate has a long tenure at Microsoft and prior experience in consulting and management roles, indicating stability and experience in large corporate and client-facing environments. The focus on US Federal and Defense sectors suggests a fit for organizations working with government contracts. However, the resume lacks explicit mention of diverse project types or direct security engineering contributions, which might limit cultural fit for a purely technical, hands-on security role without further evidence.
Soft Skills & Operational Fit
The candidate's extensive experience in leadership and customer-facing roles suggests strong communication, strategic thinking, and team leadership skills. The descriptions emphasize driving mission objectives and customer success, indicating a results-oriented and collaborative approach. However, the resume primarily highlights management and strategic oversight rather than hands-on technical contributions, which may require further assessment for a Security Engineer role.