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Technical Support Specialist with 4+ years in SQL Development & Manual Testing
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Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Dynamic IT Professional with 5 years of experience in Technical Support, SQL Development, and Manual Testing. Proven ability to analyze, troubleshoot, and resolve complex software issues with precision. Skilled in incident management, defect resolution, and client requirement gathering, ensuring high customer satisfaction. Adapt at working in collaborative cross-functional teams to deliver timely, high-quality outcomes aligned with organizational goals.
VIVEKANANDHA COLLEGE OF TECHNOLOGY FOR WOMEN, ANNA UNIVERSITY
Electronics and Communication Engineering · Electronics and Communication Engineering
N/A – Present
Aosta Software Technologies
Senior Associate – Technical Support
September 1, 2017 – July 1, 2022
India
Backbone Software – Hospital Management System
June 27, 2026 – Present
Created SQL queries, procedures, triggers, and views for efficiency. Worked with teams on incident escalation and system integration. Supported users with installations, configurations, and upgrades.
Cultural Fit Analysis
The candidate's experience in partnering with cross-functional teams (Network Operations & Development) and working on system integration projects suggests an ability to collaborate effectively. The project description for 'Backbone Software – Hospital Management System' indicates experience in a professional, team-oriented environment. The listed soft skills also support a collaborative and problem-solving oriented cultural fit. However, the project diversity is limited to one professional project, which restricts a broader assessment of adaptability to different organizational cultures.
Soft Skills & Operational Fit
The candidate's resume highlights soft skills such as Leadership & Team Management, Problem-Solving & Critical Thinking, Adaptability & Flexibility, Conflict Resolution & Negotiation, and Time Management & Prioritization. These skills are highly relevant for a Senior Technical Support role, indicating a good operational fit for managing complex issues and collaborating with various teams. The experience in managing high-volume tickets with strict SLAs also points to a strong operational fit.