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Transformational CIO | CTO | CISO | Advisor | Value Creator | Coach | Mentor | Evangelist
I have extensive experience overseeing global Technology through a business lens including delivery of significant savings, technology innovation, information security, product innovation, and bottom line results. I'm passionate about people and technology with the goal of running Technology to improve and/or positively contribute to our company products / services that align to the company mission. I enjoy cultivating and inspiring teams cross-functionally with a “treat everyone as a partner” attitude. My people philosophy is simple, hire and retain talented individuals with a customer service obsession along with a passion for what they do whilst pushing the boundaries and challenging us all to be better at what we do. I have great success in managing global M&A integration and due diligence and divestitures for high-growth mid- to large firms. I’ve also led offshore teams and organizational expansions into Canada, the UK, China, Russia, India, Malaysia, Japan, Brazil, and Australia. Broad-based specialties in: ● C-Level & Board experience ● Digital Business ● Business & IT Strategy ● Operational Transformation ● Information Security & Assurance ● Backup & Disaster Recovery Planning / Execution ● Global Private Cloud & Cloud Computing (AWS, Azure, Google Cloud, IBM BlueMix) ● HR, BackOffice, Sales, and Finance Systems (SAP, Salesforce, Workday, ADP, Peoplesoft) ● Product Development & Engineering (includes System Development) ● Managed 1000+ US and globally ● Capital Investment ● Design Architecture & Integration ● Technology Implementation ● Global Portfolio, Project, Program Delivery & Management ● Mergers & Acquisitions ● IT Governance, Processes, & Control including Regulatory Compliance ● Budgeting & Cost Control ● IT Culture Development ● Organization & People Development Industry experience includes: ● S
Quantic School of Business and Technology
Executive MBA, MBA, Business Strategy
January 1, 2018 – April 1, 2020
Various Companies
Advisory Board Member
January 1, 2022 – Present
Remote · Remote
WTA
VP, Cybersecurity
January 1, 2022 – Present
Remote · Remote
REEF
Global Chief Information Officer
June 1, 2021 – August 1, 2022
Miami, Florida, United States · Hybrid
Thryv
Chief Architect & Global Executive Director - IT & Security
May 1, 2017 – July 1, 2021
Dallas, Texas · Remote
JCPenney
Global Head of IT (Infrastructure Engineering)
February 1, 2016 – April 1, 2017
Plano, TX
VMware
Technical Adivsory Board Member (Not a paid role)
February 1, 2016 – July 1, 2021
San Jose, California, United States · Remote
NTT Communications
North & South America Head of IT Infrastructure
August 1, 2012 – February 1, 2016
Hybrid
NTT Communications
North, South America - Head of Information Security & Compliance
August 1, 2012 – February 1, 2016
Hybrid
Spring Global
Head of Information Security
September 1, 2011 – July 1, 2012
Plano, TX · Hybrid
Kudelski Security
Principal Security Engineer
March 1, 2011 – October 1, 2011
Dallas, TX · Hybrid
HF Sinclair
Head of IT Infrastructure, Chief Information Security Officer
March 1, 2005 – February 1, 2011
Dallas, TX · On-site
McIntosh Search
Senior Infrastructure Engineer
November 1, 2004 – March 1, 2005
Dallas, TX · On-site
Xerox
Supervisor & IT/OT Lead (City of Carrollton)
August 1, 2002 – November 1, 2004
Carrollton, TX · On-site
Genuity, Inc.
IT Lead (Infrastructure)
March 1, 2001 – May 1, 2002
Irving, Texas, United States · On-site
CompUSA
Supervisor (Technical Services)
April 1, 1999 – May 1, 2001
Grapevine, Texas, United States · On-site
Mapro Computing
Managing Director
January 1, 1996 – April 1, 1999
On-site
Accomplishments @ Reef Technology
June 1, 2021 – August 1, 2022
•Delivered savings of $50M+/year by eliminating workforce redundancies, reducing budget, and strategic sourcing. •Created guardrails and path to faster execution to end goals and outcomes by building first budgets and analysis at a detailed level. • Led M&A strategy including due diligence by leading all activities (17+) to full integration •Avoided $4M+ loss with proactive support to reduce defects across verticals. •Increased business efficiency and security by deploying custom self-service/automated business solutions. •Championed and rebuilt IT, PMO, DevOps, IT Security organization by implementing agile processes around NIST, COBIT, FAIR •Maximized profitability by building relevant software products and tools for stakeholders using product led organization but software engineering driven •Phase 1 of Oft delayed implementation of ERP successfully deployed of D365 and UKG solutions for 15,000+ associates worldwide decreasing payroll issues by 30% •Delivered a data driven approach to data cataloguing, data management, master data management driving process efficiencies of 15% across the organization •Consolidated support model and enhanced lean techniques for all legacy business support •Led VMO and purchasing for Technology organization including enhanced process to significantly to reduce lead times for processing creating agility; created templates for processing faster; savings of $55M •Consolidated and transformed apps in the cloud securely for all legacy and new re-factored applications
Accomplishments @ Thryv
May 1, 2017 – July 1, 2021
• Cloud migration of applications to AWS/Azure with experience building a DevOPS team reducing time by a factor of 2x for delivery of new releases by implementing CI/CD pipelines • Microsoft 365 deployment including Teams, OneDrive for Business, SharePoint based intranet, advanced security tools • Supported upto 10,000+ associates world-wide with upto 30+ locations • Business alignment and strategy to pull together a cohesive IT environment • Effective and streamlined management of $XXXM+ of operational budget and $XXM+ capital budget • Assisted in effective security policies as part of Information Security Committee including PCI compliance, operational security, SOX, GDPR, CCPA, and related. • Reduced and restructured team headcount by over 130 employees resulting in efficiencies and savings of $10M • Reduced budget by $140M by finding cost savings and optimization opportunities • Increased network uptime by 5% while also improving current state of network performance by 10% based on per second transaction times • Reduced datacenters from 6 to 2 • M&A integrations of $1B+ Yellowpages completed successfully in less than 6 months and budget savings of over $100M • Partner with application partners for faster and more efficient delivery of releases • Integrated Operations Center (NOC) for reduced downtime and faster mean time to repair • Large Unified Communications integration project to cloud solutions resulting in $4M in savings per year
Accomplishments @ J.C. Penney
February 1, 2016 – April 1, 2017
• Cloud migration and microservices build in AWS/Azure of critical applications for jcpenney.com within a DevOPS team increasing releases from 1x per month to 4x per month • Supporting Peoplesoft environment for American subdivision • Supported 115,000+ associates world-wide with over 1000+ locations, up to 6 direct reports and 30+ indirect reports • Streamlined management of $200M+ operational budget and $100M+ capital budget • Infrastructure Stabilization increased uptime by 3% and solved 100% of defects • Network, storage, telecom, VDI, wireless, and other 2017 infrastructure projects of $100m+ • Capacity Optimization resulted in 50% less time to ramp up for business efforts and projects • Project Oscar to start-up Bangalore, India office to in-source engineering and 24/7/365 support • Negotiated savings of over $25M and uplifted vendor support options for major vendors such as VMWare, Cisco, and Microsoft. • Enabled Identity Architecture for *nix servers using CA PIM -> AD for over 1800 servers • Performed QAR on PCI and SOX scope items • Enhanced security offering by doing a thorough analysis of gaps so a roadmap could be developed for security / risk management.
Accomplishments @ NTT
August 1, 2012 – February 1, 2016
• Cloud migration and microservices build in our private cloud of critical applications for global billing system within a DevOPS team decreasing release time by 3x • Support of global cloud and on-premise applications ranging from Peoplesoft ERP to global billing systems supporting NTT Communications. • Supporting Peoplesoft environment for American subdivision • Supported 1,500+ associates world-wide with over 10+ locations, up to 4 direct reports and 20+ indirect reports • Streamlined management of $25m+ operational budget and $10m+ capital budget • Eliminated false positives by 10% on security operations by enhancing logic and intelligence behind the data • Enhanced security by implementing Sandboxing technology as well as a manageable ruleset, causing reduction in administrator time by 25% in a calendar year • Implemented security policies, procedures, reduced downtime to security incidents via incident response within 5 minutes • Implemented a 3rd party review program including RFI, RFP, RFQ for customers and partners • Architected, engineered, and delivered designs for FlexPODs using Nimble and UCS in multi-tenant/shared services PODS configuration for billing and e-commerce systems resulting in improved uptime of 2%, response time decrease by 20ms, cost savings of $3m and full IPv6 support • Negotiated and implemented a new wireless deal with carries along with significant savings from 8% discount to 22% discount on multiple cellular carriers • Ensured customer service excellence enhancements via various changes in End-User Support Services process and inventory management by CSAT score improvement of 20% • Enhanced security posture via significant upgrades including next generation firewalls, sandboxes, and process improvements based on critical threat modeling
Accomplishments @ Spring Mobile Solutions
September 1, 2011 – July 1, 2012
• Supported 1,500+ associates world-wide with over 12+ locations • Implemented a comprehensive information security program based on ISO/NIST standards and SafeHarbor for European compliance • Implemented licensing protocols saving $5M in licensing costs due to unknown factors • Architected and implemented standards and procedures for network, systems, storage, and operational processes, including network segmentation for PCI DSS 3.0 • Streamlined management of $1m+ operational budget and $1m+ capital budget • Assessed organization and reported gaps and remediation options to CEO resulting in dramatic changes to operational status quo • ISAE-3402 assessment and remediation for international and domestic datacenters with external auditors • Completed over 20+ customer-facing requirements, RFI, RFP, and third-party assessments for security and infrastructure architecture (P&G, Unilever, Citibank)
Accomplishments @ M&S Technologies
March 1, 2011 – October 1, 2011
• PCI Compliance assistance resulting in passing compliance requirements for Bobby Cox Companies • Architech, design, implement VMWare solutions for various clients • Architect, design, implement Cisco solutions for various institutions (Orix USA, Daiken AC, etc.) • Architect, design, implement Bluecoat solutions for various institiutions • Architect, design, implement RSA solutions for various clients (i.e. The New Orleans Saints) • Architect, design, implement Checkpoint solutions and upgrades for various customers • Architect and design solutions around Cisco and Riverbed solutions for Fairfield USA • Architect, design, implement Cisco and security solutions for Santander USA • Perform security assessments for ADT Security Services USA • Architect and design a number of mobility, infrastructure, and security solutions for various clients
Accomplishments & HollyFrontier Corporation
March 1, 2005 – February 1, 2011
• Designed and Implemented 9 datacenters decreasing cost yearly of datacenter management and maintenance by $150K • Designed and Implemented standards based approach for Project Management across IT Infrastructure • Implemented and integrated 4 purchases of various assets (refineries’, new office build outs, and asphalt plants) • Part of National Petroleum Refiners Association Cyber Security committee • Implemented OT reduction program and saved $30K/year • Implemented ITIL processes and procedures • Implemented RSA envision ES series platform and RSA SecurID platforms • Designed and Implemented SharePoint 2007 across enterprise • Designed and in-process of Microsoft Online Services and Google Apps pilot programs • Designed and Implemented Exchange 2003 and Exchange 2007 • Designed and Implemented Altiris suite of products • Designed and Implemented all aspects of Network Security • Designed and managed Holly Procedures and Processes Manuals • Designed and Implemented VMWare vSpehere (4) • Designed and Implemented Citrix XenApp and XenDesktop • Designed and Implemented EMC CX300 and CX3-80 with ~200TB of raw storage • Designed and Implemented Checkpoint Firewalls, Juniper Firewalls, and Cisco Firewalls • Designed and Implemented E-Mail Archiving • Managed all critical projects within budget and on-time • Designed and Implemented Disaster Recovery Plan • Managed all aspects of contract negotiations with all vendors • Standardized all desktop, laptop, server, tape drive equipment to EMC and Dell
Accomplishments @ ACS-City Of Carrollton
August 1, 2002 – November 1, 2004
• Assisted in customization of HEATsos Help Desk system on Microsoft SQL 2000. • Planned and deployed Windows XP Professional to 700 desktops and laptops • Managed Active Directory 2003 to reduce administration costs • Managed and deployed mobile data to all police vehicles • Project lead in developing a secure and stable site-to-site network communication system to upgrade the city’s WAN connectivity from low speed (1.5mb T1) landline usage to a high-speed (30mb) wireless network. Network designed using Cisco EIGRP in a ring configuration to provide link redundancy • Assisted in deployment and management of a Citrix Metaframe XP server farm to allow thin-client connectivity of 300 client computers • Assisted in migration of Public Safety CAD/RMS system from two IBM RISC/6000 servers to three Windows 2003 Advanced Server platforms. Servers positioned to allow for continuation of Public Safety operations in case of a disaster as well as 99.999% uptime during normal operations. • Assisted in implementation of Library Automation System. Involved implementation of a new ILS cataloging server as well as creating a separate Windows 2000 domain and Active Directory for public access PCs. • Managed Microsoft Software Assurance Agreement • Implemented mailbox and network storage size limitations on a corporate and per-user basis. • Assisted in developing Emergency Definitions and Procedures for after-hours Help Desk calls and emergency response procedures. • Assisted in creation of policy and disaster recovery plan for the entire city from initial consultation, hardware needs, secondary recovery site, and to get the city functional within 48 hours
Accomplishments @ GENUiTY
March 1, 2001 – May 1, 2002
• Reduced support costs by $20,000 a year by implementing SMS to support remote users. • Implemented Norton Antivirus 7.0 and implemented security policy around antivirus solution. • Implemented executive support team, process, and policy to primarily support executives with a reduced response time of 1 hour or less. • Promotions granted twice due to excellent reviews, recommendations, skill, and ability Performed scheduling of all on-site local IT personnel to reduce response time to entire user base of 2500.
Accomplishments @ CompUSA
April 1, 1999 – January 1, 2001
• Created task force to determine root cause analysis of reoccurring issues eliminating IVR issues resulting in savings of $150,000 • Implemented 75% first call resolution rate resulting in 1000 less calls an hour for various contracts • Assisted HR in development of business processes regarding employee retention resulting in decreased turnover of employees by 7% • Monitor helpdesk quality, analysis included inefficiency patterns of agents resulting in a 22% increase in quality scores • Transitioned entire call center staff of 400+ from Dallas, TX to Boston, MA including setup, training, IVR transition, and call flow transition within twenty days • Promotions granted twice
Accomplishments @ Volt Technical Resources
January 1, 1998 – January 1, 1999
• Provided mentoring to 10 agents in a heavy Call Center environment averaging 45,000+ calls/day • Averaged over 130 calls a day • Increased productivity by multitasking in a team environment with minimal supervision • Implemented training techniques to improve Average Handle Time by 45 seconds for all agents
Accomplishments @ Mapro Computing
March 1, 1996 – April 1, 1999
• Supported various local Certified Public Accountants and their businesses • Averaged over $70,000 revenue per year • Implemented P&L, invoicing program • Implemented Morningstar client/server application and development
isc2
Certified Information Systems Security Professional
June 23, 2026 – Present
Cultural Fit Analysis
The candidate's career trajectory shows a strong focus on leadership, strategic initiatives, and driving change within large organizations. Their experience spans various industries (technology, retail, telecom, oil & gas), indicating adaptability. The target role of 'Security Engineer' might be a mismatch for their executive-level experience, which is more aligned with CISO or Head of Security roles. While they have deep security knowledge, the hands-on engineering aspect might not be their primary focus at this stage of their career. The breadth of their experience suggests a preference for impactful, high-level strategic roles rather than purely technical, individual contributor engineering roles.
Soft Skills & Operational Fit
The candidate's extensive experience in leadership roles, managing large teams, and driving significant cost savings and efficiency improvements suggests strong operational leadership, strategic thinking, and stakeholder management skills. Their involvement in M&A integrations and global operations indicates adaptability and resilience in complex environments. The project descriptions highlight a results-oriented approach with a focus on business impact.