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Operational Excellence, Business & Digital Transformation
Strategic and hands-on executive with 30+ years of global experience leading complex, high-impact transformation and Operational Excellence programs. Consistently delivers over 4x ROI and ~30% productivity improvement within a year and programme scope, whilst building in-house capability. Achieved this at HSBC, GE Capital, Generali, Deutsche Bank, Lloyd’s of London, AON, BAE Systems, ChevronTexaco, YTL and P&G. Now partnered with UAI Labs, and delivering an additional 20% from automation and Agentic AI across TDR Capital's Portfolio Companies, including ASDA, David Lloyd and Stonegate. Experience in RPA from implementing Blue Prism across the London Insurance Market and UiPath across Generali’s global Operations, and low/no code. Start-up to IPO: Co-founded Xchanging Plc (now part of DXC Technology), scaling it from start-up to a £660M IPO on the LSE in seven years and £1B+ in annual revenue across 42 countries and 8,500 employees. Achieved 50%+ productivity in five years across global BPO and Shared Services / GBS operations. Builds sustainable, in-house Operational Excellence capability across global organisations driving a culture of continuous improvement, innovation and change while elevating customer and employee experience. Deep expertise in successful business turnarounds, and establishing scalable BPO & Shared Services platforms. Culturally fluent leader with strong relationship & stakeholder management skills: Global experience in Saudi Arabia, UK, USA, France, Germany, Italy, South Africa, and wider MENA, APAC & LATAM. Industry expertise spans financial services, banking, insurance, healthcare, construction, industry, government, and professional services. First 'Certified' Lean Six Sigma Master Black Belt in Europe (While at GE Capital).
Crotonville Alumni
MDC (Management Development Course), Leadership
January 1, 1998 – January 1, 1998
University of Warwick
BSc., Physics
N/A – Present
NEOM
Head of Programmes & Chief of Staff Public Safety & Security
October 1, 2024 – March 1, 2025
Sharma, Tabuk, Saudi Arabia · On-site
OpEx Global
Founder & CEO
January 1, 2019 – Present
Greater London · Hybrid
HSBC
Global Head of Operations Transformation Capablity & Process Excellence ($1 Billion Programme)
September 1, 2017 – December 1, 2018
Canary Wharf
Generali
Global Head of Operational Excellence (Lean Six Sigma) & Automation (RPA, AI & Cognitive)
March 1, 2014 – August 1, 2017
Global, based out of Milan
Xchanging
Co-founder, and Global Head of Operational & Business Transformation
February 1, 1999 – March 1, 2014
Global · On-site
GE Capital
Director, Operational Excellence (Lean Six Sigma) – Led for all 27 Businesses in 16 countries
October 1, 1995 – January 1, 1999
London, United Kingdom
Chevron
Director, Process Improvement, Texaco Europe – Leader for 12 Subsidiaries & Quality Institute, USA
November 1, 1990 – September 1, 1995
London & USA (Houston TX and New York)
Procter & Gamble
Sales & Brand Marketing Positions
September 1, 1984 – October 1, 1990
OTPE - Operations Transformation and Process Excellence
January 1, 2017 – January 1, 2018
Led Transformation capability and Operational Process Excellence for HSBC’s Operations Business Transformation Programme delivering >$150m P&L savings in 2018 of an $800m Programme
Business Development Transformation
January 1, 2002 – January 1, 2013
Achieved > 30% productivity improvement within five years in partnerships with BAE Systems, Lloyd’s of London, Deutsche Bank, Allianz, AON and Standard Bank
Operational Excellence
January 1, 1995 – January 1, 1999
Headed GE’s “most profitable undertaking in its history” by leading Six Sigma for all 27 Businesses in GE Capital Europe.
Cultural Fit Analysis
The candidate's career trajectory shows a consistent focus on driving change, achieving excellence, and leading significant initiatives. Their experience spans various industries and global organizations, indicating adaptability and a broad perspective. The target role of 'Founder' aligns perfectly with their entrepreneurial background and demonstrated ability to build and scale businesses. The diversity of projects and roles, from leading Six Sigma at GE Capital to heading programs at NEOM and founding OpEx Global, suggests a strong cultural fit for dynamic, results-oriented, and innovative environments.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, strategic thinking, and execution capabilities. Their extensive experience in driving large-scale transformations, managing complex programs, and building high-performing teams indicates a high operational fit for senior leadership roles. The ability to work across diverse cultures and geographies, coupled with a focus on quantifiable results, suggests a highly effective and adaptable professional. The candidate's history of co-founding and scaling a company, along with current entrepreneurial ventures, aligns well with the 'Founder' target role, indicating a proactive and innovative mindset.