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Senior Analyst with 10+ years in Business Analytics & Customer Service
In pursuit of a dynamic opportunity enhancing my experiences and ability in Operations, customer services & Quality Assurance in Market Research and Media Industry. 10+ years of experience as a Business Analyst with effective analytical and interpersonal skills in resolving operational & quality issues, recommending solutions, and implementing controls. Expertise in Client communication, coordination, Customer Service & Client support. Hands on experience in MS-Excel, PowerPoint etc. Report presentation using pivot tables on MS-Excel that included productivity report, Call Report, Daily & Weekly Report, and other essential reports. Prepared and executed PowerPoint Presentation for training, Client Data Representation. Eager to contribute advanced business acumen, media expertise, industry knowledge, and technology savvy initiatives toward optimizing the goals of a world-organization poised for growth.
The Maharaja Sayajirao University of Baroda (MSUB)
Bachelor of Commerce - BCom · Accounting and Business/Management
August 1, 2007 – June 30, 2010
Tata Consultancy Services
Senior Business Analyst
April 1, 2017 – Present
Vadodara, Gujarat, India
Tata Consultancy Services
Analyst
May 1, 2012 – March 1, 2017
Vadodara, Gujarat, India
Aditya Birla Minacs world Wide Ltd
Customer Service Representative
September 1, 2010 – February 1, 2012
Vadodara, Gujarat, India
Cultural Fit Analysis
The candidate's long tenure at Tata Consultancy Services suggests loyalty and adaptability within a large corporate environment. Their experience across different roles (Analyst, Senior Business Analyst) and industries (Market Research, Media, Insurance) indicates a willingness to learn and adapt to new challenges. The focus on client support and quality aligns with a service-oriented culture. However, the lack of diverse project types or team collaboration examples beyond basic reporting limits a deeper assessment of cultural fit for highly innovative or agile environments.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their extensive experience in data processing, quality assurance, and client support roles. Their history of preparing productivity reports and managing client communication indicates good organizational and interpersonal skills. The 'best employee' award suggests a proactive and dedicated work attitude. However, the resume lacks explicit mention of leadership or mentorship roles, which are often expected at a senior level.