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Customer Support Associate with 4+ years in Pension Administration & Client Management
Client-focused Pension Administration & Account Support professional with proven experience in benefits fulfilment, account reconciliation, and multichannel customer support. Skilled at managing pension portfolios, ensuring regulatory compliance, and improving service delivery through process automation and data-driven decision making. I deliver measurable improvements in turnaround time, accuracy and client satisfaction while maintaining confidentiality and strong stakeholder relationships – ready to support clients and internal teams to exceed SLAs and business KPIs.
Olabisi Onabanjo University
Bachelor of Science · Pharmacology
August 1, 2016 – June 30, 2021
Lagos State Model College
Senior Secondary Certificate Examination
June 1, 2015 – May 31, 2019
Stanbic IBTC Pension Managers
Customer Service Executive & Account Support Administrator
November 1, 2025 – Present
Lagos Island, Lagos State, Nigeria
Stanbic IBTC Pension Managers
Benefit Analyst
March 1, 2023 – November 1, 2025
Lagos Island, Lagos State, Nigeria
Seven-Up Bottling Company
Quality Control Analyst (NYSC)
November 1, 2021 – October 1, 2022
Ikeja, Lagos State, Nigeria
Manual Testing
Almond Careers, Training and Consulting
June 1, 2024 – Present
Health, Safety & Environment (Level 1-3)
The British International Safety Organization
January 1, 2022 – Present
UI/UX Product Design
Unknown
January 1, 2022 – Present
Certificate of National Service
National Youth Service Corps
January 1, 2021 – January 1, 2022
Cultural Fit Analysis
The candidate's experience in a structured financial institution (Stanbic IBTC) and their focus on compliance, process improvement, and stakeholder management suggest a good fit for organizations valuing professionalism, adherence to protocols, and continuous improvement. Their involvement in fraud prevention and audit support indicates a strong ethical compass and commitment to organizational integrity. The diverse certifications (Manual Testing, UI/UX Product Design) and interests in FinTech and community financial literacy programs show a proactive learning attitude and broader engagement, which can contribute positively to team dynamics.
Soft Skills & Operational Fit
The candidate exhibits strong client-centered communication, problem-solving, attention to detail, and regulatory awareness. Their experience in implementing CRM workflows, optimizing processes, and coordinating cross-functional escalations indicates a solid operational fit for a customer support role requiring efficiency and collaboration. The ability to manage high-volume portfolios and improve first-contact resolution rates suggests a proactive and results-oriented approach.