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Senior Business Analyst / Product Owner with 10+ years in FinTech & Digital Payments
Results-driven Senior Business Analyst and MIS / Data professional with 11+ years of progressive experience spanning FinTech, Digital Payments, and E-Commerce at enterprise scale. Combines deep requirements engineering expertise — BRD, FRD, FSD, PRD, Use Cases, and User Stories — with hands-on data skills including Data Mining, Data Validation, MIS Reporting, SQL, Power BI, and Advanced Excel. Proven track record managing full UAT lifecycles with 95% first-cycle pass rates, leading cross-functional teams, building seller and partner onboarding frameworks, and driving 25%+ process efficiency gains across organizations employing 50,000+ people. Expert in Agile delivery, REST API validation via Postman, and stakeholder engagement up to C-level. Actively seeking a Senior Business Analyst or MIS / Data Analyst role within a UAE-based FinTech, Payments, or E-Commerce organization.
Aman Bhalla Institute of Engineering & Technology
Bachelor of Technology · Electronics & Communication Engineering
August 1, 2009 – June 30, 2013
Innovation Factory
Senior Business Analyst / Product Manager
July 1, 2023 – Present
Dubai, Dubai, United Arab Emirates
Flipkart Internet Pvt. Ltd.
MIS Executive - Data & Operations
August 1, 2019 – June 1, 2023
India
Aegis Limited
Senior Executive - Data Quality & Operations
June 1, 2016 – July 1, 2019
India
Medi Assist India
Customer Service Representative
January 1, 2015 – May 1, 2016
India
Business Analysis & Process Management
Professional Development Certification
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across FinTech, Digital Payments, E-Commerce, and BPO sectors, including roles at large enterprises like Flipkart, indicates adaptability and a broad understanding of different business environments. Their involvement in operational transformation initiatives and cross-functional collaboration suggests a proactive and team-oriented approach. The focus on improving efficiency, accuracy, and customer satisfaction aligns well with a performance-driven culture. The candidate's continuous learning, evidenced by a Business Analysis & Process Management certification, further supports a strong cultural fit for a dynamic organization.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, team management, and stakeholder engagement skills. Their experience in designing SOPs, conducting QA reviews, and managing UAT cycles indicates a meticulous and process-oriented approach. The ability to act as a primary liaison between business and technical teams, coupled with a focus on data-driven insights, suggests excellent operational fit for a senior BA/Product Owner role. The candidate's impact metrics (e.g., 40% cut in issue resolution time, 15-25% refund leakage reduction) highlight a results-driven mindset.