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Lead Data Scientist with 10+ years in Customer Experience & Analytics
Award-winning Customer Experience & Customer Intelligence Leader with 17+ years of experience across CX analytics, market intelligence, analytics & data-driven strategy. Proven track record of translating customer, market, and operational data into actionable insights that drive business growth & improve customer experience, while advising senior stakeholders on strategy, growth opportunities, and customer-centric transformation initiatives. Currently pursuing Certification in Data Science & Artificial Intelligence from IIT Roorkee to strengthen AI-driven decision-making capabilities and advanced analytics.
Dr. D. Y. Patil University
Master of Business Administration · Marketing
August 1, 2009 – June 30, 2009
Mumbai University
Bachelor of Engineering · Computer
August 1, 2004 – June 30, 2004
Miral Destinations
CONSUMER INSIGHTS & QUALITY MANAGER
March 1, 2023 – Present
Abu Dhabi, United Arab Emirates
DAMAC Properties
BUSINESS INTELLIGENCE & STRATEGY ANALYST
June 1, 2022 – February 1, 2023
Dubai, Dubai, United Arab Emirates
Expo 2020 Dubai
SENIOR ANALYST
October 1, 2021 – February 1, 2022
Dubai, Dubai, United Arab Emirates
UAE Exchange LLC.
ASSOCIATE MANAGER - CUSTOMER EXPERIENCE & ANALYTICS
March 1, 2017 – October 1, 2021
Abu Dhabi, United Arab Emirates
L&T Infotech
SENIOR ANALYST
January 1, 2014 – January 1, 2017
Mumbai, Maharashtra, India
ICICI Lombard
MANAGER - CUSTOMER SERVICE
November 1, 2013 – January 1, 2014
Mumbai, Maharashtra, India
Willis Towers Watson
SPECIALIST
April 1, 2012 – November 1, 2013
Mumbai, Maharashtra, India
Asit C. Mehta Investment Interrmediates Ltd.
DEPUTY MANAGER
June 1, 2009 – March 1, 2012
Mumbai, Maharashtra, India
Crosstab Marketing Research Pvt. Ltd.
DATA ANALYST
March 1, 2006 – May 1, 2007
Mumbai, Maharashtra, India
POWER BI Data Modeling with DAX
June 1, 2026 – Present
Data Science & Artificial Intelligence Program
Indian Institute of Technology (IIT) Roorkee
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse project experience across multiple industries (hospitality, real estate, financial services, IT consulting) and regions (UAE, India) suggests adaptability and a broad perspective. Their focus on customer-centricity, continuous improvement (e.g., reducing guest complaints, increasing NPS), and innovation (e.g., AI-driven sentiment models, new product development) aligns well with a dynamic, data-driven organizational culture. The pursuit of a Data Science & AI certification also indicates a proactive and growth-oriented mindset.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in strategic planning, presentation, teamwork, and storytelling, which are crucial for a Lead Data Scientist role involving stakeholder communication and driving data-driven initiatives. Their experience in leading cross-functional collaborations and managing external research agencies indicates strong operational fit for complex project environments. The ability to advise senior leadership and champion the voice of the consumer further highlights their leadership and communication capabilities.