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QA Engineer with 10+ years in Telecom BSS/OSS and Service Blueprint Design.
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Assessing your cultural and operational fit
Senior Business Analyst and Delivery Lead with 12+ years turning what organisations promise their customers into what those customers actually experience. Domain specialist in Telecom BSS/OSS and Service Blueprint Design with direct delivery credentials at British Telecom and e& Etisalat. Expert in translating frontstage and backstage service flows into BRDs, FRDs, RTMs and acceptance criteria that engineering and operations teams execute without ambiguity. Certified CSPO, CSM, and Gen Al Product Owner. Owned $15M+ budgets, facilitated 100+ workshops with 200+ stakeholders and sustained zero critical production defects across 10+ major releases across Telecom.
Kumaraguru College of Technology
Bachelor of Engineering · Electronics & Communication Engineering
August 1, 2007 – June 30, 2011
Etisalat e&
UAT Test Lead
August 1, 2025 – Present
Dubai, Dubai, United Arab Emirates
Tech Mahindra (Client: British Telecom Global Services)
QA Test Lead / UAT & ORT Manager / Front Door Delivery Manager
June 1, 2024 – August 1, 2025
Chennai, Tamil Nadu, India
Tech Mahindra (Client: British Telecom Global Services)
Business Analyst & Scrum Master
October 1, 2021 – June 1, 2024
Chennai, Tamil Nadu, India
Accenture Services Pvt. Ltd. (Clients: British Telecom Global Services & Anthem Healthcare)
Senior QA Test Lead / UAT & ORT Manager / Business Analyst
June 1, 2011 – July 1, 2018
Chennai, Tamil Nadu, India
Certified Scrum Master (CSM)
Unknown
June 1, 2026 – Present
Pega Certified Business Analyst (CPBA)
Unknown
June 1, 2026 – Present
Pega Certified System Architect (PCSA)
Unknown
June 1, 2026 – Present
ISTQB Certified Tester Foundation Level (CTFL)
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's extensive experience across multiple large-scale, complex projects at major clients like British Telecom and Etisalat e&, combined with certifications in Scrum Master and Pega Business Analyst, suggests a strong adaptability to diverse project environments and methodologies. Their focus on process improvement, defect reduction, and stakeholder management aligns well with a culture that values quality, efficiency, and collaborative problem-solving. The awards received for preventing revenue leakage and cross-functional delivery excellence further underscore their commitment to organizational success and teamwork.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, project management, and communication skills, evidenced by their roles as UAT Test Lead, Business Analyst, and Scrum Master. Their ability to architect frameworks, manage large teams, facilitate Agile ceremonies, and present to senior stakeholders indicates excellent operational fit for a senior QA role. The consistent achievement of defect reduction and zero production escapes highlights a meticulous and results-oriented approach. Their experience in cross-functional and vendor governance also points to strong collaboration and negotiation abilities.