Help & Supportcareers@gravityer.com
Customer Support Associate with 9+ years in financial trading and client relations.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Dynamic Customer Service Representative with over 8 years of extensive experience in various roles. Highly skilled in financial trading and analysis, consistently exceeding sales and customer satisfaction targets. Expertise in managing teams and training staff, fostering client relationships and ensuring operational efficiency. Proven track record includes successfully handling customer complaints and improving service workflows. Eager to leverage unique skills to enhance the customer experience at your company.
UNISA
DIPLOMA IN ACCOUNTING SCIENCES
January 1, 2025 – Present
THE TEFL ACADEMY
LEVEL 5 TEFL DIPLOMA
May 1, 2023 – June 1, 2023
Shaw Academy
ADVANCED DIPLOMA - FINANCIAL TRADING AND INVESTMENT
January 1, 2022 – December 1, 2022
EDEN COLLEGE LYNDHURST
MATRIC NATIONAL SENIOR CERTIFICATE
January 1, 2014 – December 1, 2014
YUMAPOS
Online Web Designer/Web Editor and EPOS Support Helpdesk
June 1, 2025 – Present
Johannesburg, Gauteng, South Africa
YUMAPOS
Merchant Onboarding Administrator
May 1, 2025 – Present
Johannesburg, Gauteng, South Africa
Concentrix Mastercard and Verizon
Advisor/Customer Service Representative
October 1, 2024 – May 1, 2025
Johannesburg, Gauteng, South Africa
EQ-FIN affiliate of Liberty
Wealth Planner/Financial Adviser
May 1, 2023 – June 1, 2023
Johannesburg, Gauteng, South Africa
Charles Tyrwhitt/Transaction Capital Recoveries
Team Leader
July 1, 2022 – April 1, 2023
City of Johannesburg Metropolitan Municipality, Gauteng, South Africa
Charles Tyrwhitt/Transaction Capital Recoveries
Customer Service Representative
January 1, 2022 – June 1, 2022
City of Johannesburg Metropolitan Municipality, Gauteng, South Africa
CCBSA/Merchants SA
Client Relations Representative
August 1, 2021 – January 1, 2022
City of Johannesburg Metropolitan Municipality, Gauteng, South Africa
Dikgwadi Capital
Proprietary Trader
November 1, 2020 – June 1, 2021
Johannesburg, Gauteng, South Africa
Zest Hospitality
First 2IC Line Supervisor Trainee
June 1, 2018 – April 1, 2019
Johannesburg, Gauteng, South Africa
Zest Hospitality Group/Standard Bank
Front Office Receptionist
August 1, 2017 – April 1, 2019
Johannesburg, Gauteng, South Africa
N/A
Independent Financial Markets Trader
November 1, 2016 – Present
Johannesburg, Gauteng, South Africa
LEVEL 5 TEFL DIPLOMA
THE TEFL ACADEMY
May 1, 2024 – Present
Level 5 TEFL Diploma
The TEFL Academy
January 1, 2024 – Present
ADVANCE DIPLOMA IN FINANCIAL TRADING AND INVESTMENT
Shaw Academy
January 1, 2022 – Present
Introductory Trader
DayTradeTheWorld
April 1, 2021 – Present
Forex Trading
Forex Empire
May 1, 2017 – Present
Cultural Fit Analysis
The candidate's diverse work history across various industries (hospitality, financial services, retail, telecommunications, tech support) indicates adaptability and a willingness to engage with different organizational cultures. Their experience in team leadership, training, and client-facing roles suggests a collaborative and customer-centric mindset. The pursuit of multiple diplomas and certifications, even while working, shows a commitment to continuous learning and self-improvement. The blend of customer service, financial, and technical support roles aligns well with a dynamic and evolving customer support environment.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills including effective communication, problem-solving, client relationship management, and leadership. Their experience in training, coaching, and managing teams indicates a proactive and results-oriented work attitude. The diverse roles suggest adaptability and a capacity to handle stress, which are crucial for customer support. Their current roles as Merchant Onboarding Administrator and Online Web Designer/Web Editor and EPOS Support Helpdesk at YUMAPOS further highlight their operational fit for roles requiring technical support and client education.