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Lead Quality Analyst with 3+ years in Quality Assurance & Project Coordination
A Result oriented IT professional with 3 years of experience in Project coordination & Testing. Experience in project Coordination, from conception to delivery. Solid organizational skills, including multitasking and team management. A Quick learner and skilled communicator with zeal to utilize ideas, skills, and knowledge. Expertise in diverse aspects of Software Quality Management including manual testing, automation testing and performance testing. Experienced in CRM testing with a focus on ensuring system functionality, usability, and performance. Proficient in creating and executing test cases, identifying defects, and collaborating with development teams for issue resolution. Skilled in validating data integrity, verifying workflows, and ensuring seamless user experiences.
Sambhram Academy of Management Studies
MCA
August 1, 2017 – June 30, 2017
CCST College Karalmanna, Palakkad
BSc Computer Science · Computer Science
August 1, 2014 – June 30, 2014
SN Trust HSS Shoranur, Palakkad
HSS · Science
June 1, 2011 – May 31, 2011
TRK HSS Vaniamkulam, Palakkad
SSLC
June 1, 2009 – May 31, 2009
Qubiqon Consulting Pvt. Ltd.
Lead Quality Analyst
March 1, 2023 – Present
India
Cydez Technologies
Quality Analyst
March 1, 2022 – January 1, 2023
India
St Paul's English Medium School
Teacher
June 1, 2019 – October 1, 2021
India
Document Process Automation (DPA)
March 1, 2023 – June 1, 2026
The document approval process automation application streamlines the document review and approval workflow. This application is divided into two main modules: 'Review and Comment' and 'Review and Approve.' Led and managed a team of QA engineers, providing guidance, mentorship, and performance feedback. Coordinated with cross-functional teams, including development, product management, and support, to ensure seamless testing processes. Oversaw test execution, including functional, regression, integration, and user acceptance testing. Ensured thorough test coverage by designing and maintaining detailed test cases and scenarios. Monitored, tracked, and reported defects using Azure DevOps. Collaborated with development teams to prioritize and resolve defects in a timely manner.
REGIONAL PRODUCT SUPPORT (RPS) TRACKING APPS
March 1, 2023 – June 1, 2026
This application will help Account team to find right RPS for technical support and help managers with their workforce planning. Managers can plan their workforce more easily. Account team can find the right RPS faster based on their availability. Involved in the daily scrum meeting. Prepared Sprint wise tasks in Azure Boards. Prepared documents like Test case, QA release note, MOM, User Manual. Coordinated team members in their daily assignments. Designed email templates for various communications. Played BA role and Scrum Master role also.
Employee Confirmation Process Automation
March 1, 2023 – June 1, 2026
Application for managing the procedures related to employee confirmation / termination after the probationary period. The primary aim of this project is to enhance and simplify the backend procedures connected with confirming employees who have completed their probationary periods. This automation initiative is designed to improve the efficiency of official communication channels among all parties involved, including the newly hired employee, their immediate manager, the second-level manager, the HR Shared Services (HRSS) team, and the Human Resources Business Partner (HRBP) team. Involved in the daily scrum meeting. Prepared Sprint wise tasks in Azure Boards. Prepared documents like Test case, QA release note, MOM, User Manual. Done Power Automation cloud flow testing.
CEG Part Search
March 1, 2023 – June 1, 2026
The COTS/OTS Search Application aims to enhance the functionality of the existing product lifecycle management application by providing more accurate and efficient search capabilities, reducing duplication, and expanding access to a wider user base. These improvements will streamline the component search process and enhance data handling and accessibility, ultimately supporting users more effectively. Worked as Project Coordinator. Assisted in developing detailed project plans, timelines, and schedules to ensure project milestones are met. Coordinated with team members to allocate resources efficiently and manage project dependencies. Assigned tasks to team members and tracked progress to ensure timely completion. Monitored project timelines and deliverables, proactively identifying and resolving potential bottlenecks. Supported project managers and team leads by providing necessary information and resolving queries.
Travel Letter Generation
March 1, 2023 – June 1, 2026
This project encompasses two distinct applications: Invitizer and Tripletterize. Invitizer focuses on crafting invitation and consulate letters to welcome employees to India, while Tripletterizer specializes in generating deputation letters for business, training, or work-related ventures abroad. Involved in the daily scrum meeting. Prepared Sprint wise tasks in Azure Boards. Prepared documents like Test case, QA release note, MOM, User Manual. Coordinated team members in their daily assignments. Designed email templates for various communications.
IVMS
March 1, 2023 – June 1, 2026
An IVMS (In Vehicle Monitoring System) combines the installation of an electronic device in a vehicle, or fleet of vehicles, with purpose-designed computer software at least at one operational base to enable the owner or a third party to track the vehicle's location, collecting data in the process from the field and deliver it to the base of operation. Involved in the daily scrum meeting. Prepared test cases for features delivered in each sprint. Executed the manual test cases and ensured the quality of application feature delivered in each sprint. Automated the sanity and regression test suites using Selenium WebDriver with C# with serenity. Executed test cases in Azure DevOps.
CRM Sales
March 1, 2022 – January 1, 2023
Customizing a CRM system for an organization's sales process involves tailoring the platform to meet the unique needs of the sales team, streamline workflows, and improve productivity. Conducted functional, integration, and regression testing for CRM systems. Collaborated with stakeholders to gather requirements and develop test scenarios. Identified and documented defects, ensuring effective communication with development teams. Verified data consistency, security features, and user access controls. Provided detailed test reports and contributed to continuous improvement of testing processes.
CRM Customer Service
March 1, 2022 – January 1, 2023
Customizing a CRM system for an organization's customer service process involves tailoring the platform to enhance case management, streamline support workflows, and improve customer satisfaction. Worked as Business Analyst. Partnered with business stakeholders to gather, analyze, and document requirements for CRM customization and process improvements. Transformed business needs into clear user stories and functional specifications for development teams. Facilitated workshops and discussions with end users to understand pain points and define streamlined service workflows. Collaborated with technical teams to ensure system configurations, automations, and integrations align with business objectives. Validated implemented features through UAT coordination and feedback reviews to ensure successful delivery. Prepared process documentation, reports, and user guides to support adoption and continuous improvement in customer service operations.
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Microsoft
June 1, 2026 – Present
Software Testing (Manual & Automation)
Unknown
June 1, 2026 – Present
Agile Fundamentals: Including Scrum & Kanban
Unknown
June 1, 2026 – Present
PHP Program Training
Unknown
May 1, 2014 – Present
Office Automation
Unknown
May 1, 2011 – Present
Cultural Fit Analysis
The candidate's project experience showcases diversity in application domains, from CRM systems to document automation and in-vehicle monitoring systems, indicating adaptability to different business contexts. Their involvement in roles like Business Analyst, Project Coordinator, and Scrum Master, in addition to QA, suggests a collaborative mindset and willingness to contribute beyond a strict QA role. The 'Lead Quality Analyst' role aligns well with the target role, and their experience in leading a QA team further supports this fit. The breadth of skills, including various testing types, bug tracking tools, and agile methodologies, suggests a candidate who can integrate well into diverse technical teams and contribute to a culture of continuous improvement.
Soft Skills & Operational Fit
The candidate demonstrates strong organizational skills, including multitasking and team management, as highlighted in their summary. Their experience in coordinating with cross-functional teams and facilitating workshops indicates good collaboration and communication abilities. The candidate's involvement in preparing various project documents (Test cases, QA release notes, MOM, User Manual) suggests attention to detail and structured operational practices. Their ability to adapt to different roles (BA, Scrum Master, Project Coordinator) points to flexibility and a proactive work attitude. However, the lack of specific scores for communication and psychometric tests makes a deeper assessment of these soft skills challenging.