East Point College, Bangalore

Profile URL

https://talent.gravityer.com/navjot-borah

NAVJOT BORAH

Software Engineer with 10+ years in Mobile Device Management & IT Service Management

East Point College, Bangalore

Bengaluru, Karnataka, India

Since April 27, 2026

About

Sr. Software Engineer with 13+ years of progressive experience across Tier-3 Support & Operations, Mobile Device Management, IT Service Management, and Technical Support. Proven delivering enterprise-scale MDM for Fortune 500 clients Cisco Systems and VMware across Jamf Pro, Cisco Meraki, Microsoft Intune, and VMware Workspace ONE. Deep expertise in Apple DEP/ABM, zero-touch enrollment, Okta/Duo identity, and O365 administration. Certified across Azure (AZ-104), AWS, VMware VCP, Jamf, Cisco Meraki, and Generative AI platforms.

Skills

ServicenowITSMAWSGCP

Education

East Point College, Bangalore

Bachelor of Computer Applications (BCA) · Computer Applications

August 1, 2008 – June 30, 2011

Army Public School, Bangalore

12th

June 1, 2007 – May 31, 2007

Army Public School, Bangalore

10th

June 1, 2005 – May 31, 2005

Experience

Zensar Technologies Ltd

Sr. Software Engineer MDM Specialist, Cisco Meraki & Jamf Pro

October 1, 2022 – March 31, 2026

VMware (India) Pvt. Ltd.

IT Service Desk Analyst - Workspace ONE / AirWatch / O365 Admin

November 1, 2017 – April 30, 2022

Cisco Systems (India) Pvt. Ltd.

Engineer, Customer Support - Cisco Webex

April 1, 2016 – March 31, 2017

Infinite Computer Solutions Pvt. Ltd.

Senior Technical Support Executive (L2)

September 1, 2012 – October 31, 2015

Microland Ltd.

Senior Technical Support Executive (L2)

May 1, 2012 – September 30, 2012

24/7 Inc.

Customer / Technical Support Executive

May 1, 2011 – March 31, 2012

Certifications

VMware Certified Professional (VCP)

VMware

April 1, 2026 – Present

Cisco Meraki Certificate

Cisco Systems

April 1, 2026 – Present

Microsoft Azure Administrator Associate (AZ-104)

Microsoft

April 1, 2026 – Present

AWS Cloud Fundamentals

Amazon Web Services

April 1, 2026 – Present

Generative AI Certified – Aisera AI Workflows (Intermediate)

Aisera

April 1, 2026 – Present

Jamf Certified Associate – Jamf Pro

Jamf

April 1, 2026 – Present

Microsoft Azure Fundamentals (AZ-900)

Microsoft

April 1, 2026 – Present

Key Strengths

Extensive experience (10+ years) in IT support, Mobile Device Management (MDM) administration (Jamf Pro, Cisco Meraki, Workspace ONE/AirWatch, Microsoft Intune).
Proficiency in O365/Exchange Online administration, Active Directory, and identity management (Okta, Duo MFA).
Strong background in enterprise device provisioning, lifecycle management, and compliance with a focus on Apple (DEP/ABM) and Android ecosystems.
Demonstrated ability in Tier-2/3 technical support, incident resolution, root-cause analysis, and authoring runbooks to reduce MTTR.
Certifications in cloud platforms (Azure, AWS Fundamentals) and specific MDM tools (VMware VCP, Cisco Meraki, Jamf Certified Associate) indicate a commitment to professional development in IT operations.
The candidate's experience is a poor match for a 'Software Engineer' role, aligning more closely with an IT Administrator, MDM Specialist, or IT Operations Engineer.

Cultural & Operational Fit

Cultural Fit Analysis

Insufficient data due to a score of 0 on the psychometric test. No other information is available to assess cultural fit.

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