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Sr. Business Analyst with 7+ years in Digital Banking & Fintech Transformation
Experienced Senior Business Analyst with 7+ years across Digital Banking, Deposits, Lending, Credit Cards and Fraud Alerts. Skilled in JP Morgan Chase (US) onboarding, Specialized in Digital Account Opening, Credit Card Apply Journeys, and Kotak Bank servicing portal-integrated with task manager workflows. Expertise in Mobile (Native), Web, WebView, workflow automation, Middlewares, microservices, and API integration-delivering faster onboarding, improved customer experience, and compliant digital transformation. A results-driven BA solving known for accelerating delivery, reducing operational bottlenecks, and transforming complex banking journeys into frictionless digital experiences.
Bangalore University
Bachelor's of Commerce
August 1, 2013 – June 30, 2013
JP Morgan Chase
Senior Business Analyst
February 1, 2024 – Present
India
JP Morgan Chase
Senior Business Analyst
February 1, 2022 – January 31, 2024
India
JP Morgan Chase
Business Analyst
September 1, 2020 – January 31, 2022
India
Kotak Bank
Business Analyst
January 1, 2018 – May 31, 2019
India
Kotak Mahindra Bank
Manager
September 1, 2015 – December 31, 2017
India
Hewlett Packard Enterprise- HPE
CSR III
January 1, 2011 – September 30, 2015
India
Innovation Excellence Award
Unknown
June 1, 2026 – Present
Spotlight Award for Product Delivery
Unknown
June 1, 2026 – Present
Top Performer of the Year
Unknown
June 1, 2026 – Present
Certified Scrum Product Owner
CSPO
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's career progression within large financial institutions like JP Morgan Chase and Kotak Bank, coupled with their focus on digital transformation and customer experience, suggests a strong cultural fit for organizations prioritizing innovation, efficiency, and customer-centricity in the financial sector. Their experience in diverse projects (credit cards, account opening, fraud screening, internal servicing portals) indicates adaptability and a broad understanding of banking operations. The mention of cross-functional collaboration and stakeholder management points to a team-oriented approach. The CSPO certification further reinforces a commitment to modern product development methodologies.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their extensive experience in banking and fintech, specifically in roles requiring detailed process analysis, regulatory compliance, and cross-functional coordination. Their resume highlights leadership in project delivery, problem-solving, and a results-driven approach, which are critical for a Senior Business Analyst. The impact statements (e.g., reduced drop-offs, improved conversion rates, reduced manual reviews) indicate a focus on measurable outcomes and efficiency. The candidate's experience in managing product backlogs, sprint ceremonies, and UAT execution aligns well with agile operational models. The awards listed (Top Performer, Innovation Excellence, Spotlight Award) suggest a proactive and high-achieving individual.