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Senior Analyst with 10+ years in Banking Operations & Customer Support
AI is analyzing your overall score…
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Highly skilled Banking Operations professional with 7 years of dedicated experience at NatWest Group, specializing in retail banking customer operations, transaction verification, fraud management, and digital banking support. Possesses a strong understanding of banking operations, customer authentication, transaction monitoring, and operational controls, consistently achieving issue resolution within SLA timelines. Recognized as a Subject Matter Expert (SME) with a proven track record in mentoring analysts, driving process improvements, and upholding high standards of quality control and compliance. Adept at handling high-volume operational environments and adaptable to new banking processes and tools, with additional experience in customer support and business analysis roles.
St. Joseph College Of Engineering
B.E · MECHANICAL
N/A – June 30, 2015
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Cultural Fit Analysis
The candidate's career trajectory shows consistent roles in operational analysis and customer support within large organizations, including banking and service industries. Their experience in mentoring, knowledge sharing, and process improvement suggests a proactive and collaborative mindset. The diversity of their roles, while primarily operational, indicates adaptability. The candidate's objective to grow with an organization aligns well with a long-term cultural fit, provided the role offers clear growth paths in operational excellence or specialized analysis.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills in communication, stakeholder management, and team guidance, as evidenced by their SME role and cross-functional coordination experience. Their comfort with rotational shifts and adaptability to new processes indicate a good operational fit for dynamic environments. The candidate has consistently worked in roles requiring meticulous attention to detail, adherence to compliance, and efficient issue resolution, which are critical for a Senior Analyst position.