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Data Analyst with less than a year in SQL & Power BI
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Assessing your cultural and operational fit
Data Analyst with a strong foundation in SQL, Python, Excel, and Power BI. Skilled in cleaning, analyzing, and visualizing data to generate insights and support data-driven decision-making. Strong problem-solving skills, eager to apply analytical expertise in a data-driven environment.
Srinivas University, Mangaluru
Master of Computer Application (MCA)
August 1, 2022 – June 30, 2024
ReSource Pro Operational Solutions Pvt.Ltd
Associate, Service Delivery Unit
May 1, 2025 – November 1, 2025
Bengaluru, Karnataka, India
Driver Performance & Cancellation Analysis
June 1, 2024 – Present
Analyzed 12,000+ ride records across 3 merged datasets, identifying Bangalore (15.82%) and Mini vehicles (15.55%) as primary cancellation contributors; recommended a performance-based incentive strategy projected to reduce cancellations below 15%. Built interactive Power BI dashboards to monitor cancellation patterns and driver KPIs; engineered data pipelines to clean and transform a 14-column analytical schema, deriving metrics including Driver Tenure, Incentive, and Total Earnings. Flagged high-incentive drivers with low completion rates as a critical cost risk, enabling targeted intervention to optimize driver performance and reduce service disruptions.
Network Complaint & Service Quality Analysis
June 1, 2024 – Present
Analyzed 12,000+ telecom complaint records to identify root causes of call drops and slow internet, quantifying an average resolution time of 35.85 hrs and complaint resolution rate of 74.82%. Compared 4G vs. 5G performance gaps and pinpointed high-complaint towers and cities as priority areas for capacity upgrades. Designed interactive Power BI dashboards tracking complaint status, SLA compliance, and resolution speed, enabling teams to monitor service quality in real time. Proposed a 90-day onboarding strategy to reduce repeat complaints and improve new-user experience; insights were used to prioritize infrastructure upgrades in underperforming regions.
Data Analytics Certificate – Career Redefine
Career Redefine
November 1, 2023 – January 1, 2026
SQL for Data Analysis
Great Learning
November 1, 2023 – January 1, 2025
Cultural Fit Analysis
The candidate's projects demonstrate a proactive approach to identifying and solving business problems across different domains (ride-sharing, telecom), indicating adaptability. The focus on data-driven decision-making aligns well with a data-centric organizational culture. The breadth of skills (Python, SQL, Power BI, Excel) and certifications suggest a commitment to continuous learning and professional development. The personal projects showcase initiative and the ability to work independently, which can be valuable in various team structures.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving skills through project work, identifying root causes and proposing solutions. Their experience in data validation suggests an attention to detail and a systematic approach to tasks. The project descriptions indicate an ability to translate analytical findings into business recommendations, which is crucial for operational impact. However, without specific psychometric or English test results, a deeper assessment of work attitude, stress handling, and team collaboration is not possible.