Help & Supportcareers@gravityer.com
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Personal Banker with 7+ years in Banking Operations, Customer Service & Compliance
Customer Experience and Banking professional with 7 years of overall experience delivering exceptional service excellence and driving operational efficiency across financial services. Currently bringing 3 years of impactful experience at Barclays Bank, recognized for consistently exceeding performance metrics, building strong client relationships, and handling complex banking operations with precision and professionalism. Adept at understanding customer needs, resolving high-value queries, and contributing to process improvements that enhance customer satisfaction and business outcomes. Known for an extraordinary work ethic, attention to detail, and the ability to thrive in fast-paced, compliance-driven environments while upholding the highest standards of service integrity.
University of Delhi
Bachelor of Commerce · Commerce
N/A – June 30, 2020
Barclays Bank PLC
Personal Banker
June 1, 2023 – Present
United Kingdom
NLB SERVICES
HRO (USA)
June 1, 2022 – February 1, 2023
Noida, Uttar Pradesh, India
Genpact
Process Developer
February 1, 2020 – June 1, 2022
Gurgaon, Haryana, India
Amazon Development Center
Customer Service Associate- (North American)
October 1, 2018 – November 1, 2019
Noida, Uttar Pradesh, India
Risk and control
Unknown
June 1, 2026 – Present
Business communications
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across different companies (Amazon, Genpact, NLB Services, Barclays) and roles (Customer Service Associate, Process Developer, HRO, Personal Banker) suggests adaptability and a willingness to learn various operational environments. Their current role at Barclays Bank PLC as a Personal Banker aligns directly with the target role, indicating a strong cultural fit within the banking sector. The certifications in 'Risk and control' and 'Business communications' further support their commitment to professional development relevant to the financial industry.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in customer experience, communication, and problem-solving, evidenced by their roles in customer service and banking. Their experience in handling escalations, achieving high FCR and NPS, and participating in banking trainings indicates a proactive and customer-centric approach. Operationally, the candidate is adept at managing end-to-end banking processes, ensuring compliance, and maintaining data integrity, which aligns well with the demands of a Personal Banker role.