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Service Delivery Manager - Site Reliability Engineering
An accomplished IT management professional with a passion for creating and leading strong teams, projects and technology initiatives, 17+ years of experience servicing customers in Banking & Financial Services landscape. Expertise in Business Development, Client Relationship, Digital Transformation, IT Consulting, and Global Delivery & Operations. Prior to this, played multiple client-facing onsite and offshore roles as Delivery Manager, Program Manager, Product Owner, Operations Manager, Scrum Master with a team of up to 100+ members. Lead and supported several large business proposals and pre-sales activities for multi-million-dollar deals. CORE COMPETENCIES • Program Management & Global Delivery • Customer/Vendor Relationship Management • Business Development • Digital Transformation • Supplier Management, Contracts & Budgeting • IT Service Management (Incident, Problem, Change) • Major Incident Management/Command Center • Team Development & Mentoring
Symbiosis Institute of Business Management, Bengaluru
Post Graduation, Information Technology
January 1, 2007 – January 1, 2009
University BDT College of Engineering, Davangere, Karnataka, India
Bachelor of Engineering, Mechanical Engineering
January 1, 2000 – January 1, 2004
American Express
Technology Manager
January 1, 2023 – Present
Bengaluru, Karnataka, India · Hybrid
Tata Consultancy Services
Service Delivery Manager
July 1, 2021 – December 1, 2022
Tata Consultancy Services
Delivery Manager- Global Delivery & Operations, BigData Plarform Engineering
January 1, 2021 – June 1, 2021
Tata Consultancy Services
Program Manager - Business Development | Digital Transformation | DevOps | IT Consulting
April 1, 2017 – January 1, 2021
Tata Consultancy Services
Program Manager - Product Development
September 1, 2015 – March 1, 2017
Tata Consultancy Services
Scrum Master/Program Manager - Product Development & Operations
October 1, 2012 – August 1, 2015
Tata Consultancy Services
Project Manager - Operations
August 1, 2010 – September 1, 2012
Tata Consultancy Services
Technical Lead
January 1, 2006 – July 1, 2010
Certified Scrum Product Owner (CSPO)
Scrum Alliance
June 23, 2026 – Present
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)
June 23, 2026 – Present
Certified Scrum Master (CSM)
Scrum Alliance
June 23, 2026 – Present
Making Big Goals Achievable
June 23, 2026 – Present
Cultural Fit Analysis
The candidate has a long tenure at Tata Consultancy Services, indicating loyalty and adaptability within a large corporate structure. Their diverse roles within TCS, from Technical Lead to Program Manager and Delivery Manager, suggest a broad understanding of different operational facets. The transition to American Express as a Technology Manager further indicates a desire for new challenges and a fit for large enterprise environments. However, the lack of specific QA-focused projects or roles might require a cultural shift towards a quality-centric mindset, beyond operational excellence.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, team management, and strategic planning skills through their extensive experience in various managerial roles. Their focus on process improvement, automation, and ensuring high availability indicates a strong operational fit. Experience with Agile/Scrum methodologies further supports their ability to adapt to modern development and operations environments.