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Program Manager | Senior Scrum Master | 12+ Years Driving Agile Transformation | Continuous Improvement Advocate | SAFe®️6 Release Train Engineer | Certified Agile Coach | Change Leader | Organizational Agility Champion
A seasoned Agile leader and program management professional with 12+ years of experience in IT, driving successful digital transformations, product delivery, and cross-functional collaboration across telecom and tech domains. Proven ability to transition teams from Waterfall to Agile with minimal disruption, coach over 100 team members, and lead agile ceremonies across four diverse teams. Expertise includes backlog refinement, sprint planning, and Agile metrics monitoring, resulting in a 30% improvement in delivery timelines and 25% reduction in cycle time. Hands-on with SAFe, Scrum, Kanban, JIRA, Confluence, and DevOps environments. Adept at stakeholder management, risk mitigation, and aligning product strategy with business goals. Well-versed in leveraging AI tools like Copilot to streamline workflows and documentation, enhancing operational efficiency. Strong communicator with a problem-solving mindset and a focus on continuous improvement. I'm passionate about integrating technology into daily operations, and my expertise in AI tools—specifically ChatGPT—has allowed me to automate processes, streamline communication, and enhance team efficiency. From creating conversational AI-powered solutions to automating reporting workflows. I'm ensuring seamless project execution while fostering a culture of trust, transparency, and continuous improvement. Key Expertise: • AI Tools Integration (ChatGPT/OpenAI/Bard). Agile Frameworks: Scrum, SAFe, Kanban. • Process Automation using AI • Workflow Optimization with AI-Powered Tools • Agile Frameworks: Scrum, SAFe, Kanban. • Tools: JIRA, Confluence, Azure DevOps, Rally, Trello, Power BI • Agile Coaching and Mentorship: Building high-performing, self-organized teams • Metrics and Reporting: Monitoring velocity, backlog health, and ensuring sprint commitments Notable Achievements: • Agile Transformation: S
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Engineer’s Degree, Electrical, Electronics and Communications Engineering
January 1, 2008 – January 1, 2012
C.N Convent Higher Secondary School, Gwalior
High School Certificate, PCM
January 1, 2001 – January 1, 2002
Admiral Group Plc
Scrum Lead
February 1, 2026 – Present
Gurugram, Haryana, India · Hybrid
EPAM Systems
Scrum Master Agile Coach
July 1, 2024 – July 1, 2025
Gurugram, Haryana, India · Hybrid
Optum
Scrum Lead
December 1, 2021 – May 1, 2024
Gurugram, Haryana, India · Hybrid
ZKTeco India
Project Manager Scrum Master
August 1, 2021 – October 1, 2021
Bengaluru, Karnataka, India · On-site
TRSM Solution
Project Manager Scrum Master
March 1, 2018 – March 1, 2021
Greater Gwalior Area · On-site
Indovision Services Private Limited
Senior Team Lead
April 1, 2017 – February 1, 2018
Raipur, Chhattisgarh, India · On-site
NEMHANS SOLUTIONS PVT. LTD
Team Lead
May 1, 2015 – December 1, 2016
Greater Ahmedabad Area · On-site
Divi websoft
Software Engineer
August 1, 2012 – April 1, 2015
Indore, Madhya Pradesh, India · On-site
Nano Tips to Sharpen Your Critical Thinking with Shadé Zahrai
June 23, 2026 – Present
Project Management Professional (PMP) Trained
Edureka
June 23, 2026 – Present
Certified ScrumMaster (CSM)
Scrum Alliance
June 23, 2026 – Present
Certified SAFe® 5 Advanced Scrum Master
SAFe by Scaled Agile, Inc.
June 23, 2026 – Present
ICAgile Certified Professional - Agile Coaching
ICAgile
June 23, 2026 – Present
Certified SAFe® 6 Release Train Engineer
SAFe by Scaled Agile, Inc.
June 23, 2026 – Present
AI Tools Workshop
Be10x
June 23, 2026 – Present
Advanced Certified ScrumMaster (A-CSM)
Scrum Alliance
June 23, 2026 – Present
Cultural Fit Analysis
The candidate's extensive experience in various companies (Admiral Group Plc, EPAM Systems, Optum, ZKTeco India, TRSM Solution) and roles focused on Agile leadership and project management suggests adaptability and a collaborative mindset. The emphasis on mentoring, fostering innovation, and improving team productivity indicates a positive cultural fit for organizations valuing growth and continuous improvement. However, the target role is 'Software Engineer', while the candidate's recent experience is heavily skewed towards Scrum Master/Lead and Project Management. This represents a significant mismatch for a hands-on engineering role.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, coaching, and communication skills, essential for a senior role. Their experience in facilitating continuous improvement, managing stakeholder expectations, and resolving conflicts indicates a good operational fit for dynamic team environments. The focus on data-driven decision-making and performance metrics aligns with modern operational practices.