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Manager - Operations with 10+ years in Global BPO, Talent Acquisition & Customer Operations
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven Operations Manager with 13+ years of progressive leadership experience across global BPO, talent acquisition, and customer operations. Proven track record managing 15+ time zones across APAC, EMEA, and NAM, leading high-performing teams, and delivering measurable improvements in SLA adherence, KPI performance, and operational efficiency. Recognized for translating data into actionable insights, streamlining cross-functional workflows, and building talent pipelines that sustain long-term operational excellence.
St. Ann's PG College, Osmania University
MBA · Human Resources & Marketing
August 1, 2013 – June 30, 2015
Bhavan's College, Sainikpuri
B.Sc · Microbiology
N/A – Present
Randstad
Talent Delivery Manager (Associate Manager, eff. Jan 2026)
April 1, 2025 – Present
Hyderābād, Telangana, India
Sutherland Global Solutions
Senior Associate Manager
October 1, 2024 – April 1, 2025
Hyderābād, Telangana, India
InTouchCX
Senior Team Lead
September 1, 2022 – October 1, 2024
Hyderābād, Telangana, India
Tech Mahindra
Team Lead – Operations (Google Account)
January 1, 2021 – September 1, 2022
Hyderābād, Telangana, India
Tech Mahindra
Corporate Trainer & Coach
June 1, 2018 – December 1, 2020
Hyderābād, Telangana, India
Tech Mahindra
Senior Technical Analyst
January 1, 2017 – June 1, 2018
Hyderābād, Telangana, India
Senior Analyst
September 1, 2010 – September 1, 2011
Hyderābād, Telangana, India
Genpact (GE Capital International Services)
Process Developer
December 1, 2006 – September 1, 2010
Hyderābād, Telangana, India
LEAN Certified
Unknown
June 1, 2026 – Present
Effective Time Management
Unknown
June 1, 2026 – Present
Managing Change
Unknown
June 1, 2026 – Present
Cultural Navigator
Unknown
June 1, 2026 – Present
Customer Centricity
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across multiple companies (Randstad, Sutherland, InTouchCX, Tech Mahindra, Google, Genpact) and roles (Talent Delivery Manager, Senior Associate Manager, Senior Team Lead, Corporate Trainer, Senior Technical Analyst, Process Developer) indicates adaptability and a broad understanding of different organizational cultures. Their involvement in global operations, managing teams across various time zones, and collaborating with cross-functional teams suggests a strong cultural fit for dynamic, international environments. The emphasis on continuous improvement, knowledge-sharing, and performance management aligns with a results-oriented and growth-focused culture. Their MBA in Human Resources & Marketing further supports a holistic understanding of organizational dynamics and people management.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills crucial for an Operations Manager role, including leadership, coaching, mentorship, and cross-functional collaboration. Their experience highlights a focus on fostering high-performance cultures, transparent goal-setting, and empathy-driven communication. Operationally, the candidate is adept at managing complex schedules, capacity planning, workforce optimization, and proactive issue resolution, which aligns well with the demands of a senior operational leadership position. Their ability to translate customer feedback into process changes and deliver data-driven insights to senior leadership further strengthens their operational fit.