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Manager - Operations with 10+ years in Global Operations, Talent Acquisition, and Customer Operation
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven Operations Manager with 13+ years of progressive leadership experience across global BPO, talent acquisition, and customer operations. Proven track record managing 15+ time zones across APAC, EMEA, and NAM, leading high-performing teams, and delivering measurable improvements in SLA adherence, KPI performance, and operational efficiency. Recognized for translating data into actionable insights, streamlining cross-functional workflows, and building talent pipelines that sustain long-term operational excellence.
St. Ann's PG College, Osmania University
MBA · Human Resources & Marketing
August 1, 2013 – June 30, 2015
Bhavan's College, Sainikpuri
B.Sc · Microbiology
N/A – Present
Randstad
Talent Delivery Manager (Associate Manager, eff. Jan 2026)
April 1, 2025 – Present
Hyderābād, Telangana, India
Sutherland Global Solutions
Senior Associate Manager
October 1, 2024 – April 1, 2025
Hyderābād, Telangana, India
InTouchCX
Senior Team Lead
September 1, 2022 – October 1, 2024
Hyderābād, Telangana, India
Tech Mahindra
Team Lead – Operations (Google Account)
January 1, 2021 – September 1, 2022
Hyderābād, Telangana, India
Tech Mahindra
Corporate Trainer & Coach
June 1, 2018 – December 1, 2020
Hyderābād, Telangana, India
Tech Mahindra
Senior Technical Analyst
January 1, 2017 – June 1, 2018
Hyderābād, Telangana, India
Senior Analyst
September 1, 2010 – September 1, 2011
Hyderābād, Telangana, India
Genpact (GE Capital International Services)
Process Developer
December 1, 2006 – September 1, 2010
Hyderābād, Telangana, India
LEAN Certified
Unknown
June 1, 2026 – Present
Effective Time Management
Unknown
June 1, 2026 – Present
Managing Change
Unknown
June 1, 2026 – Present
Cultural Navigator
Unknown
June 1, 2026 – Present
Customer Centricity
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across multiple companies (Randstad, Sutherland, InTouchCX, Tech Mahindra, Google, Genpact) and roles (Operations Manager, Senior Associate Manager, Team Lead, Corporate Trainer, Senior Technical Analyst, Process Developer) demonstrates adaptability and a broad understanding of different organizational cultures. Their consistent progression and promotions within companies, coupled with awards and recognitions, suggest a proactive, high-achieving individual. The focus on team leadership, coaching, and continuous improvement aligns well with a collaborative and growth-oriented culture. The MBA in Human Resources & Marketing further broadens their perspective on organizational dynamics and talent development.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills crucial for operational leadership, including cross-functional collaboration, stakeholder management, coaching, and mentorship. Their experience in driving continuous improvement, translating customer feedback into process changes, and fostering high-performance cultures indicates a strong operational fit. The ability to manage complex, multi-region environments and proactively plan capacity further highlights their suitability for a senior operations role.