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Manager - Customer Success & Operations with 5+ years in Customer Satisfaction & Brand Management
Results-driven professional with 5+ years in Customer Success, Social Media Management, Event Coordination, and Operations Management. Known for elevating Customer Satisfaction and Service Quality through effective complaint resolution, client retention, and customer care strategies. Skilled in cross-functional collaboration, team supervision, and process improvement, with a strong background in content creation and social media strategy to enhance brand visibility. Proficient in event planning, vendor negotiation, and on-site supervision, ensuring seamless and budget-conscious events. Ready to excel in roles such as Customer Success Manager, Social Media Manager, and Event Manager.
Guru Ghasidas Vishwavidyalaya
Bachelor of Commerce · Commerce
August 1, 2023 – July 1, 2023
Modern Education Academy
12th CBSE · Commerce
June 1, 2020 – June 1, 2020
General Modern Education Academy
10th CBSE
June 1, 2019 – July 1, 2019
HousingCart
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March 1, 2022 – Present
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mandy_handy_craft (Instagram)
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India
Dahleez Welfare Foundation
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March 1, 2019 – June 1, 2020
Bilāspur, Chhattisgarh, India
Spotlight Club
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August 1, 2018 – February 1, 2019
Bilāspur, Chhattisgarh, India
Cultural Fit Analysis
The candidate's diverse experience across customer care, social media, operations, and event management, including entrepreneurial ventures and welfare foundation work, suggests adaptability and a broad skill set. This diversity indicates a potential for strong cultural fit in roles requiring varied responsibilities and cross-functional engagement. The target role 'Manager - Customer Success & Operations' aligns well with their combined experience in customer success and operational management.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in customer success, client retention, complaint resolution, and team leadership. Their operational fit is evident through experience in front office management, budget optimization, process improvement, and staff scheduling across various roles. The resume highlights cross-functional collaboration and performance evaluation, which are crucial for a Manager role.