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Project Manager with 5+ years in IT Infrastructure and Incident Management
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
High-impact Operations Support Leader with a proven track record heading cross-regional technical teams in 24x7 global enterprise environments. Expert in driving IT infrastructure service delivery, strict SLA compliance, and high-severity incident management across SaaS and Unified Communications platforms. Master at mitigating operational risk and translating complex technical architecture into strategic business value for executive stakeholders.
International School of Hospitality Management
Advance Diploma · Hospitality Management
August 1, 2021 – June 30, 2021
Jaipur National University
BBA · Retailing & Marketing
August 1, 2019 – June 30, 2019
HCL Technologies
Senior Specialist
April 1, 2024 – January 1, 2026
Hyderābād, Telangana, India
Oracle Cerner Corporation
Support Analyst
June 1, 2023 – November 1, 2023
Bengaluru, Karnataka, India
Airbnb Global Capability Centre
Support Specialist (R2-Resolutions Team)
July 1, 2022 – March 1, 2023
Gurgaon, Haryana, India
Tata Consultancy Services (TCS)
Support Associate (CBO)
August 1, 2021 – May 1, 2022
Hyderābād, Telangana, India
Tech Mahindra
Technical Support Engineer
April 1, 2018 – February 1, 2019
Hyderābād, Telangana, India
Certification in Data Science
Coursera (University of London Affiliated)
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across multiple global companies (TCS, Oracle Cerner, Airbnb, Tech Mahindra, HCL Technologies) suggests adaptability to various corporate cultures and operational models. Their involvement in cross-regional teams and managing offshore service providers indicates a global mindset. The breadth of skills from technical support to HR governance shows a versatile individual, which can be beneficial for a Project Manager role that often requires interfacing with different departments.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, team management, and communication skills, particularly in high-stakes operational environments. Their experience in HR governance (recruitment, performance management) and coaching new hires indicates a good fit for a managerial role focused on people and process. The ability to manage high-impact incidents and coordinate shift workloads aligns well with operational demands.