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Product Manager with 10+ years in Business Analysis & Digital Transformation
Pursuing a challenging role to leverage expertise in translating complex business needs into efficient, technology-enabled products and solutions, while enhancing product performance and customer experience. Possess 18 years of extensive experience in Business Analysis and Product Management, specializing in digital transformation initiatives across various industries, including BFSI (Retain Banking, Credit Cards and Payments), Travel Tourism and Hospitality, Energy and Utilities, Supply Chain and Logistics and Retail. Currently working as Digital Product Manager at Tata Consultancy Services, leading end-to-end product requirements discovery, process analysis, and solution definition across complex business environments. Progressed through various roles throughout the career, acquiring a robust skill set in requirement elicitation, agile methodologies, and product strategy, while consistently delivering value through innovative solutions. Earned accolades for successfully executing strategic initiatives that markedly improved customer self-service through increased web and mobile app adoption by banking customers, culminating in the prestigious Contextual Masters award from TCS.
Institute of Management Technology, Ghaziabad
MBA · Operations and IT
August 1, 2012 – June 30, 2014
West Bengal University of Technology, Kolkata
B.Tech. · IT
August 1, 2001 – June 30, 2005
Tata Consultancy Services (TCS)
Consultant – Business Transformation Group
June 1, 2022 – Present
Kolkata, West Bengal, India
Cognizant Technology Solutions
Senior Product Owner
March 1, 2019 – June 1, 2022
India
NTT DATA (Formerly DELL Services International)
Business Systems Analysis Advisor
September 1, 2016 – March 1, 2019
India
Arowana Consulting (Hudini.io)
Business Analyst
November 1, 2014 – July 1, 2016
India
ITExchangeWeb
Project Manager
May 1, 2014 – August 1, 2014
India
Thomson Reuters
Senior Software Engineer
November 1, 2011 – June 1, 2012
India
IBM
Senior Software Engineer
September 1, 2008 – November 1, 2011
India
NIIT Technologies Limited (Coforge)
Senior Software Engineer
January 1, 2006 – September 1, 2008
India
Partner and Commercial Credit Cards
June 1, 2022 – May 1, 2026
Digital Product Manager role for Citibank (BFSI).
Supplier Assurance
March 1, 2019 – June 1, 2022
Senior Product Owner role for Royal Dutch Shell.
Asset Operations Management and Reporting
March 1, 2019 – June 1, 2022
Senior Product Owner role for Electricite de France (Energy and Utilities).
Deposits Products (Retail Banking)
March 1, 2019 – June 1, 2022
Senior Product Owner role for Discover Bank.
Booking Engine
September 1, 2016 – March 1, 2019
Lead Business Analyst role for Address Downtown Dubai.
Clarity Tool for Financial Planning and Analysis
September 1, 2016 – March 1, 2019
Product Owner role for DELL Services Finance.
Capital Markets Portal Reengineering
September 1, 2016 – March 1, 2019
Lead Business Analyst role for Abu Dhabi Securities Exchange.
Hudini
November 1, 2014 – July 1, 2016
Senior Business Analyst Offshore role for Arowana Consulting (In Room Automation Product).
Project Contract Management
May 1, 2014 – August 1, 2014
Senior Business Analyst role for ITExchangeWeb (End to End project and contract management tool).
Westlaw
November 1, 2011 – June 1, 2012
Business Analyst role for Thomson Reuters (Content Management and Legal).
Global Parts Management
September 1, 2008 – November 1, 2011
Business Analyst role for IBM (Supply Chain and Logistics).
Replenishment Forecast
January 1, 2006 – September 1, 2008
Business Analyst role for NIIT Technologies (Retail).
Silver Certification in Mentoring
Tata Consultancy Services
May 1, 2026 – Present
Business Process Excellence Certification
Tata Consultancy Services
May 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse project experience across multiple industries (BFSI, Energy, Retail, Supply Chain, Hospitality) and various company sizes (TCS, Cognizant, IBM, Shell, Citibank) indicates adaptability and a broad perspective, which are strong indicators of cultural fit. Their progression from Business Analyst to Senior Product Owner and Consultant roles, coupled with an MBA, suggests a growth mindset and a commitment to continuous learning. The emphasis on collaboration, stakeholder management, and mentoring aligns well with a culture that values teamwork and development.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills including leadership, communication, conflict resolution, and collaboration, as highlighted by their profile summary and career achievements. Their experience in facilitating workshops, managing stakeholder expectations, and mentoring junior team members indicates a high operational fit for roles requiring cross-functional collaboration and team development. The 'Silver Certification in Mentoring' further supports their capability in fostering team growth and knowledge sharing.