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Subject Matter Expert with 3+ years in Quality Monitoring & Chat Process Management
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Experienced Subject Matter Expert (Chat Process) with strong expertise in SLA, KPI management, quality monitoring, and real-time agent support. Known for improving performance through coaching, process adherence, and collaboration with QA and operations teams. Brings excellent written communication skills and a structured, solution-oriented approach.
Barkatullah University
MS/M.Sc(Science) · Microbiology
August 1, 2016 – June 30, 2018
Barkatullah University
B.Sc · Microbiology
August 1, 2013 – June 30, 2016
Magnum Group
SME
May 1, 2024 – October 1, 2025
India
online tutoring
Teacher
September 1, 2023 – April 1, 2024
India
Kopal agro biological
Microbiologist
July 1, 2021 – February 1, 2022
India
Sant hirdaram girls college
Guest Lecturer
December 1, 2020 – May 1, 2021
India
Virtual national conference on acorditation, ranking, and quality: A paradigm shift for strategic enhancement of higher education in India
Unknown
June 1, 2026 – Present
Six-month training in "Development and utilization of SSRs and intron targeted markers based on starch biosynthesis gene in wheat"
NATIONAL AGRI-FOOD BIOTECHNOLOGY INSTITUTE, MOHALI
June 1, 2026 – Present
International webinar on "Avenues of research and covid"
Unknown
May 28, 2021 – Present
Expert talk on "Role of DNA fingerprinting in resolving the crime"
Unknown
May 28, 2021 – Present
Animal cell culture: the concept and technique used in In vitro for the culturing of cell line
Unknown
April 17, 2021 – Present
Online national workshop on "In-cilico technique in drug designing"
Unknown
May 27, 2020 – Present
Novel Intron Length Polymorphic (ILP) Markers From
Springer Nature B.V.
April 3, 2020 – Present
15 days of summer training in RAPTURE BIOTECH
RAPTURE BIOTECH
July 13, 2017 – Present
15 days of training "SCREENING OF PESTICIDE RESISTANT BACTERIA AND DEGRADATION POTENTIAL BACTERIA TOWARDS PESTICIDE"
Unknown
January 17, 2016 – Present
One-week training on "MODERN LABORATORY PRACTICE"
Government Maharani Laxmi Bai Girls P.G. College, Bhopal
October 5, 2015 – Present
Cultural Fit Analysis
The candidate's diverse experience, ranging from microbiology research to teaching and a Subject Matter Expert role in customer service, indicates adaptability and a willingness to learn across different domains. Their involvement in various training and workshops, including those on modern laboratory practices and in-silico techniques, shows a commitment to continuous learning and professional development. The SME role, which involves supporting agents and improving processes, aligns with a collaborative and service-oriented culture. However, the primary experience is not directly in software engineering or system design, which might require a significant cultural shift.
Soft Skills & Operational Fit
The candidate demonstrates strong communication skills through their SME role, involving real-time support, coaching, and knowledge management. Their experience as a teacher and guest lecturer further highlights their ability to explain complex concepts clearly and engage with an audience. The focus on KPI adherence, quality monitoring, and process efficiency in their SME role suggests a detail-oriented and performance-driven operational fit. Collaboration with TLs, QA, and Operations indicates teamwork and problem-solving capabilities.