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Customer Support Associate with 3+ years in LMS administration & user support
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Support Engineer with 3+ years of experience in LMS administration, technical troubleshooting, content management, and user support. Skilled in resolving issues efficiently, managing users, handling content workflows, and ensuring smooth learning operations for clients and internal teams.
Shambhunath Institute of Engineering & Technology (SIET)
B.Tech · Mechanical Engineering
N/A – Present
Tenneo
Support Engineer
January 1, 2023 – Present
India
Cultural Fit Analysis
The candidate's experience is highly aligned with a customer support role, specifically within an LMS context. Their professional summary and experience details indicate a focus on client satisfaction, technical troubleshooting, and collaborative work with product/tech teams. The breadth of skills listed (LMS administration, content management, user support, reporting) suggests adaptability within a support function. However, the lack of diverse project experience or involvement in broader organizational initiatives limits the assessment of cultural fit beyond the immediate support domain.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit for a Customer Support Associate role, particularly within an LMS environment. Their experience highlights effective client communication, issue resolution, and coordination with technical teams. The ability to manage high-priority tickets and maintain documentation suggests good organizational and problem-solving skills. However, without specific psychometric or English test scores, a deeper assessment of soft skills like stress handling, logical reasoning, and advanced communication clarity is limited.