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Quality Analyst with 2+ years in data analysis, process optimization, and quality assurance.
Detail-oriented and analytical professional with experience in quality assurance, data analysis, process optimization, and performance reporting. Proficient in SQL, Python, Advanced Excel, Tableau, and Power BI, with hands-on experience in data cleaning, exploratory data analysis, dashboard creation, and business insights generation through academic and industry projects. Experienced in utilizing data to identify trends, perform root cause analysis, improve operational efficiency, and support decision-making. Skilled in Salesforce, Genesys, and Kaluza, with exposure to AI-powered analytics and automation initiatives. Recognized for strong problem-solving abilities, stakeholder collaboration, and consistently delivering high-quality results in fast-paced environments.
Manipal University of Jaipur
Bachelor of Computer Applications (BCA)
August 1, 2024 – June 30, 2027
FOUNDEVER (Sitel India Pvt. Ltd)
Quality analyst (Acting Lead analyst)
August 1, 2025 – Present
Chennai, Tamil Nadu, India
FOUNDEVER (Sitel India Pvt. Ltd)
Customer Service Professional
May 1, 2022 – December 1, 2023
Chennai, Tamil Nadu, India
Accenture’s Data Analytics and Visualization Simulation
Accenture
June 1, 2026 – Present
Deloitte’s Data Forensic Technology
Deloitte
June 1, 2026 – Present
CS50 Understanding Technology
Harvard University (USA)
June 1, 2026 – Present
Analytics Essentials
Cisco Networking Academy
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience in customer service and quality analysis, coupled with certifications in data analytics and technology, indicates a proactive approach to skill development. Their work history at a single company (Foundever) shows loyalty and growth within an organization. The diverse certifications suggest an interest in continuous learning and a broad understanding of technology and data, which aligns with a culture of innovation and improvement. The role as an 'Acting Lead Analyst' demonstrates leadership potential and a willingness to take on greater responsibilities.
Soft Skills & Operational Fit
The candidate demonstrates strong collaborative communication, solution-oriented thinking, and multitasking abilities, which are crucial for a Lead Quality Analyst role. Their experience in customer service and quality assurance indicates resilience and adaptability in fast-paced environments. The ability to work with teams to solve intricate problems and make enhanced decisions suggests a good operational fit for leading quality initiatives.