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Application Support Engineer with 8+ years in Banking & Payments Domain
Result-Oriented Senior Application Support and Production Support Engineer with 8+ years of experience supporting mission-critical applications in Banking, Payment Gateway, Telecom, and E-Commerce domains. Extensive expertise in Supporting Global Clients and Enterprise Platforms through Proactive Monitoring, troubleshooting, performance optimization and SLA Driven Service Delivery. Hands on expertise in Incident Management, Problem Management, Change Management, API Support, Production Monitoring, Root Cause Analysis, and ITIL processes. Proven track record of ensuring high application availability, resolving critical production incidents, and supporting global clients. Strong hands-on experience with Linux, SQL, Oracle, Splunk, Dynatrace, AppDynamics, Service Now, Postman, and REST APIs. Currently working with MasterCard supporting global API products and customer integrations. Seeking challenging opportunities in Application Support, Production Support, Site Reliability, Technical Support, and Banking Finance, Payments Fintech Technology domains.
MasterCard World Wide
Senior Software Engineer
July 1, 2024 – Present
India
Persistent Systems Limited
Lead Software Engineer
December 1, 2023 – April 1, 2024
India
SGC IT Solutions Pvt Ltd
Java Production Support Consultant
March 1, 2022 – October 1, 2022
India
FIS Global Business Solutions Pvt Ltd
Senior Product Support Engineer
January 1, 2020 – February 1, 2022
India
Zenith System Solutions Pvt Ltd
Application Support Engineer / Junior Android Developer
December 1, 2016 – August 1, 2019
India
Diploma is Advance Computing
C-DAC institute
June 1, 2026 – Present
AWS course completion certificate
Radical technologies
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across various companies (MasterCard, Persistent Systems, SGC IT Solutions, FIS Global, Zenith System Solutions) and domains (Banking, Payment Gateway, Telecom, E-Commerce) suggests adaptability and a broad understanding of different organizational cultures. Their focus on client management and collaboration with product, engineering, and operations teams indicates a team-oriented and service-driven mindset, which generally aligns well with most corporate cultures, especially in support roles.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through extensive experience in high-pressure production environments, critical incident resolution, and client-facing roles. Their background in ITIL processes and SLA management indicates a structured and results-oriented approach to support. Effective communication with cross-functional and client teams is highlighted as a notable strength, which is vital for an Application Support Engineer.