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Key Accounts and Customer Success Manager with 10+ years in SaaS, IT Services & EdTech.
With over 12 years of professional experience, including recent contributions as the Customer Service and Business Development Lead at Qual Score, I specialize in B2B sales, client engagement, and customer lifecycle management for SaaS platforms. My role focuses on leveraging AI-driven solutions like candidate assessment and hiring analytics to improve customer interaction quality and drive data-backed business growth. My career has been defined by a commitment to fostering strong client relationships, aligning customer goals with organizational objectives, and ensuring seamless product adoption. By utilizing skills such as email marketing, customer targeting through segmentation, and Dynamics 365 Customer Insights, I aim to enhance hiring accuracy and elevate customer success within enterprise and mid-market organizations.
Bundelkhand University
B.Tech · Computer Science Engineering (CSE)
N/A – June 30, 2011
Qual Score
Freelance
January 1, 2026 – Present
India
Elemica Solutions Pvt Ltd.
Team Lead, Global Customer Service
July 1, 2024 – June 1, 2025
India
Divazea Solutions Pvt Limited.
Community and Product Lead
May 1, 2023 – July 1, 2024
India
Collective Artists Network.
Consultant Sr. Category Manager
July 1, 2022 – January 1, 2023
India
Applause App Quality, Inc.
Associate Community Manager
August 1, 2018 – March 1, 2022
India
Etisaq Technologies (Al Emadi Group of Companies) (QATAR)
Sales & Support Engineer
January 11, 2018 – April 30, 2018
Qatar
Owoods IT Services Pvt. Ltd.
Operations Manager (International Process US and UK)
December 1, 2014 – November 1, 2017
India
Next Education India Pvt. Ltd
Associate SALE (E-learning Software) Learn next
November 1, 2013 – July 1, 2014
India
ROBOTOUCH Massage and Fitness Equipment Pvt. Ltd
Sales Engineer Officer (Operations)
June 1, 2011 – September 1, 2013
India
Business process mapping for Dynamics 365
Unknown
May 1, 2026 – Present
Master's in Certification Program in Digital Marketing Specialist
Simplilearn
May 1, 2026 – Present
Explore Dynamics 365 Customer Insights - Journeys
Unknown
May 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across various industries (SaaS, EdTech, IT Services, Real Estate Tech, Cybersecurity, FMCG, Logistics) and international exposure (US, UK, Middle East, APAC) suggests adaptability and a broad perspective. Their roles consistently involve client-facing responsibilities, team leadership, and strategic growth initiatives, which align well with a Senior Business Development Manager role. The emphasis on building awareness, growing business networks, and community engagement indicates a proactive and collaborative cultural fit.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, team management, and client relationship skills. Their experience in coordinating with cross-functional teams (Product, Tech, Sales, Support) and managing escalations indicates robust operational capabilities. The focus on process improvement, documentation, and SLAs suggests a structured approach to customer success and business development. Their background in community management also highlights strong communication and engagement skills.