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Payments Pricing & Operations @ Toast | Ex-Zuora | Technical Support Engineer | Banking & Fintech | Merchant Acquiring & Pricing | APIs | Payment Processing & Gateway Integrations | SaaS Billing | Customer Success
Graduated with a Bachelor's Degree in Computer Applications from Dr. MGR Educational and Research Institute, complemented by certifications in Zuora Billing Administration and Product Catalog Management. Currently working as Payments Pricing & Operations Analyst at Toast, contributing to merchant pricing strategies, profitability analysis, and payment operations in the US payments sector. At Toast, actively supports merchant profitability modeling, MCC validation, and payment processing workflows. Demonstrates expertise in analyzing interchange fees, card network pricing structures, and payment costs to provide data-driven recommendations for Flat Rate, Tiered, and IC+ pricing models. Focused on delivering accurate insights and optimizing processes to enhance revenue generation and ensure compliance with SLA standards.
Dr MGR Educational and Research Institute
Bachelor's Degree, BCA
January 1, 2014 – January 1, 2017
Toast
Analyst, Payments Pricing & Operations
June 1, 2024 – Present
Chennai · Hybrid
Zuora
Subject Matter Expert
May 1, 2023 – February 1, 2024
Chennai · Hybrid
Zuora
Technical Support Engineer II
April 1, 2022 – February 1, 2024
Chennai · Hybrid
HDFC Bank Limited
Technical Support Engineer
November 1, 2018 – April 1, 2022
Chennai · On-site
Zuora Billing Product Catalog Manager
Zuora University
June 30, 2026 – Present
Zuora Billing Administrator
Zuora University
June 30, 2026 – Present
Cultural Fit Analysis
The candidate's experience spans both banking (HDFC Bank) and SaaS/FinTech (Zuora, Toast), indicating adaptability to different organizational cultures. Their roles consistently involve cross-functional collaboration and a focus on improving processes and customer outcomes, which aligns with a results-driven, collaborative environment. The progression from Technical Support Engineer to Subject Matter Expert and Analyst suggests a growth mindset and a desire for continuous learning and increased responsibility. The target role of 'Senior Analyst' aligns well with their demonstrated analytical and operational expertise in payments.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving abilities, evidenced by troubleshooting complex payment issues and leading customer escalations. Their experience in training new team members and developing process documentation indicates leadership potential and a proactive approach to operational efficiency. The ability to collaborate with various internal and external teams (Sales, Finance, Product, Engineering, customers) highlights strong teamwork and communication skills, crucial for an Analyst role.