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Senior Analyst with 6+ years in Customer Support, Compliance, and Financial Analysis
Banking professional with 6+ years of experience at Standard Chartered Bank and Barclays, specializing in customer support, compliance, underwriting, credit risk, and KYC. Proven expertise in mortgage documentation and financial analysis, collaborating with brokers and stakeholders to ensure regulatory adherence and accurate decision-making. Consistently achieved a 95% CSAT score while managing high-volume client interactions, meeting KPIs, mentoring teams, and driving digital banking adoption to enhance customer experience and operational efficiency.
The New College
Bachelor of Science · Information System Management
August 1, 2009 – June 30, 2012
Barclays Global Service Center Private Ltd
Senior Analyst
July 1, 2022 – September 1, 2023
Chennai, Tamil Nadu, India
Standard Chartered Bank
Senior Client Care Executive
April 1, 2016 – October 1, 2021
Chennai, Tamil Nadu, India
STAYZILLA.COM (INASRA TECHNOLOGIES PVT LTD)
Executive Service
October 1, 2015 – March 1, 2016
Chennai, Tamil Nadu, India
Cultural Fit Analysis
The candidate's experience across different banking institutions (Barclays, Standard Chartered) and a tech startup (STAYZILLA.COM) indicates adaptability to various corporate cultures. Their focus on customer satisfaction, compliance, and process improvement aligns well with a structured, client-focused environment. The breadth of roles from customer care to senior analyst suggests a willingness to take on diverse responsibilities.
Soft Skills & Operational Fit
The candidate demonstrates strong customer service excellence, communication skills, and a proactive approach to problem-solving. Their experience in mentoring and process improvement suggests good operational fit and leadership potential. The ability to handle high-volume interactions and maintain high satisfaction scores indicates resilience and customer-centricity.