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QA Engineer with 7+ years in Salesforce CRM Testing & Administration
Having 5+ Years of experience in IT Industry experience as a Salesforce Quality Assurance (QA), Administrator and Configurations in applications across multiple domains Salesforce CRM Platform. Involved in various stages like User Stories Analysis, Declarative Development, Testing, Configurations, Integration and Migrations and Production support (Salesforce Admin and Configurations support) end to end activities. Worked as an individual contributor, team member and QA lead across multiple Salesforce implementations and support projects. Proven ability to deliver high-quality testing deliverables, mentor junior testers, and coordinate with cross-functional teams in agile environments. Expertise in Salesforce Functional, regression, integration, and UAT testing of standard and custom Salesforce features across both Classic and Lightning environments. Experienced in all phases of Software Testing Life Cycle (STLC) and SDLC Phases lifecycles. Involved in Preparation of estimates for overall QA team in the project, Scrum Planning, Project requirement analysis, Release Mgnt, Maintained RTM, Test Case preparation, System testing, System Integration testing, end to end testing and Reporting, Defect Management, Change Requests. Experience in Test Environments Setup, Test data Creation and Maintenance, Identification for Automation, Test Executions, Defects, Status Reporting and Test closure Activities. Familiar with Salesforce test environments (QA Sandbox, UAT and Production), deployment processes, and defect management using tools like Jira, Rally and Azure Devops board. Experienced in development methodologies and frameworks such as Agile and Waterfall methodologies. Experienced in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Apps, Reports and various other components as per the client and application requirements on Salesforce CRM platform. Experienced in Page layout creation, Record Types creations and page layout assignment Based on the profile a
Lords Institute Of Engineering & Technology
B.Tech
N/A – Present
Cognizant Technologies
Sr. Analyst
April 1, 2019 – Present
India
RUBRIK DATA PRIVACY
June 28, 2026 – Present
Involved in preparing and execution of Functional / Regression Test cases based on SRS/FS (Functional Specification about particular feature)/Change request Specification.. Involved collaborate with development and business teams to understand requirements. identify defects, and improve the overall quality of application. Develop, modify, and execute software test plans and test cases by working closely with the business partner/business owners based on available business and system Documentation and specifications. Validated Assignment Rules, workflow and approval process for customized Messages & Alerts on the Home page. Familiar with Reports & Dashboards. Validated the standard and custom objects. Responsible for analyzing requirements, collecting metrics and created test plans. Done GAP analysis with the existing and new design with business team Reviewed test cases and test coverage which are designed by the team Provided the RUBRIK Business flow & Sales functionality KT's to an existing and the entire fresher's in the team and also provided the functionality related KT's to Automation, Portals & Performance Teams to perform an effective testing. Provided the Project demo's and prepared the project related Knowledge documents and PPT's for the respective projects. Log project related issues in the defect tracking tool identified for the project. Review of Test Cases/Test Documents. Proper template is used to write the test packs with minimal errors.
ECOLAB
June 28, 2026 – Present
Involved collaborate with development and business teams to understand requirements. Involved in development team designing and executing test plans, creating test cases, identifying defects, and collaborating with development teams to resolve issues Proficient in various testing techniques, including manual, functional, regression, and integration testing. Develop test plans and cases: Based on requirements and specifications, they create comprehensive test plans and detailed test cases to cover various aspects of the Sales Cloud application. Execute test plans: Testers follow the test plans, executing the test cases to verify that the application functions correctly and meets the defined requirements. Document test results: They meticulously document the outcomes of each test case, including identified defects and their impact. As Part of the Testing and Defect Management Identify and report defects: Involved meticulously identify and document any defects or issues found during testing, providing clear and concise descriptions for developers to address. Collaborate with development teams: I work closely with developers to understand and resolve defects, ensuring that fixes are implemented and verified Conduct regression testing: After fixes are implemented, testers perform regression testing to ensure that new issues haven't been introduced and that existing functionality remains stable
Salesforce Implementation for Distributor & Retailer Management
April 1, 2019 – June 1, 2026
PepsiCo is a global food and beverage leader, headquartered in New York, USA operating in over 200 countries and territories. It manages a diverse portfolio of brands across snacks, beverages, and nutrition, and uses Salesforce to streamline Distributor management, trade promotions, and retail execution for its worldwide operations. The project focused on enhancing PepsiCo's global Salesforce ecosystem by integrating Salesforce Sales S Service Cloud with backend systems and Distributor Management Systems (DMS) across multiple regions. This involved establishing and validating interfaces for Order-to-Cash (O2C) workflows, Trade Promotions Management (TPM), and Retail Execution platforms. Additionally, enhancements were implemented for Experience Cloud portals to improve distributor and partner collaboration.Roles S Responsibilities as a Salesforce Tester:Performed end-to-end functional testing of the Salesforce CRM platform, validating Workflows for lead capture, qualification, auto-assignment, and conversion to opportunity. Reviewed business requirements and user stories related to lead management, and created detailed test scenarios and test cases for each workflow. Verified custom objects, record types, validation rules, flows, and workflow rules designed to manage various lead sources and qualification stages. Validated lead capture from web-to-lead forms, marketing platforms, and partner referrals, ensuring proper data mapping and record creation in Salesforce. Ensured correct implementation of assignment rules based on geography, lead score, and business type, verifying role-based visibility and notifications. Tested Salesforce Lightning UI components, including layouts, buttons, filters, list views, and dashboards for multiple user roles (e.g., SDR, Sales Manager). Conducted field-level security and access validation to ensure appropriate data visibility across roles and profiles. Supported UAT cycles by preparing business-driven test scenarios, guiding users through testing, and capturing feedback for configuration refinements. Participated in daily agile meetings, sprint reviews, and backlog grooming sessions to align testing priorities with sprint deliverables. Logged defects in JIRA, worked closely with developers to ensure timely resolution, and conducted retesting and regression as needed. Maintained all test artifacts including test cases, execution results, and traceability documentation in SharePoint. Coordinated with environment and admin teams to support sandbox testing, post-refresh validations, and data setup activities across test cycles. Reviewed business and functional requirements to define test coverage for CRM-based lead generation workflows. Designed and executed test cases for modules including lead capture, user management, and CRM integrations.
Salesforce Certified Associate
Salesforce
June 1, 2026 – Present
Cultural Fit Analysis
The candidate has worked on diverse projects for large enterprises like PepsiCo, indicating adaptability to different organizational cultures and project scales. Their experience across various Salesforce clouds (Sales, Service, Experience, CPQ, Marketing) and third-party integrations suggests a broad technical exposure. The role as a 'Sr. Analyst' at Cognizant Technologies, a major IT services company, implies experience in structured environments and client-facing roles, contributing to a good cultural fit for professional services or large product companies.
Soft Skills & Operational Fit
The candidate demonstrates strong collaboration skills, working effectively with development, business, and admin teams. They have experience in mentoring junior testers and leading QA efforts. Their involvement in agile ceremonies and defect management processes indicates good operational fit for a dynamic QA environment. Problem-solving and documentation skills are also highlighted.