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Data Business Analyst with 2+ years in Data Analytics & Business Analysis
AI is analyzing your overall score…
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Detail-oriented Data & Business Analyst with 1.5+ years of experience transitioning from technical support to data and business analysis. Strong hands-on experience in SQL, Power BI, Excel, data cleaning, exploratory data analysis (EDA), KPI reporting, BRD/FRD documentation, process mapping, Agile Scrum and dashboard development. Experienced in analyzing operational and customer data, supporting UAT, user stories and delivering data-driven insights to improve business processes.
Madras Institute of Technology, Anna University
Bachelor of Engineering · Aeronautical Engineering
August 1, 2018 – July 1, 2022
Sutherland Global Services
Customer Support Tool Enhancement (Internal Project)
March 1, 2025 – Present
India
Sutherland Global Services
Associate
May 1, 2024 – Present
Chennai, Tamil Nadu, India
Sutherland Global Services
Technical Support Responsibilities
May 1, 2024 – February 1, 2025
India
Customer Shopping Behavior Data Analysis
June 1, 2026 – Present
Analyzed 3,900+ transactions using Python to perform data cleaning, EDA, and feature engineering. Executed 10+ SQL business queries to evaluate revenue trends, customer segments, subscription impact, and discount behavior. Developed an interactive Power BI dashboard tracking key KPIs (revenue, subscriptions, top products), delivering actionable business insights.
Ride-Sharing Operational Analysis using SQL (Ola Dataset)
June 1, 2026 – Present
Analyzed ride-sharing data to evaluate booking trends, cancellation patterns, and operational performance. Wrote SQL queries using aggregations, GROUP BY, filtering, and conditional logic to extract key business insights. Calculated metrics such as total booking value, average ride distance, and vehicle-wise performance. Identified top customers based on ride frequency and analyzed customer behavior patterns.
Airbnb Listings Data Analysis
June 1, 2026 – Present
Analyzed New York Airbnb listings dataset to identify pricing trends, availability patterns, and host performance metrics. Performed data cleaning and preprocessing by handling missing values, duplicates, and inconsistent data using Python (Pandas, NumPy). Conducted Exploratory Data Analysis (EDA) to uncover insights on price distribution, neighborhood demand, room types, and seasonal availability. Created data visualizations using Matplotlib and Seaborn to present trends and patterns effectively. Derived actionable insights to support pricing strategy, demand forecasting, and business decision-making.
Business Analyst & Agile Scrum Master certification
ITSTU2PRO
June 1, 2026 – Present
Data Analytics certification
Coursera
June 1, 2026 – Present
Cultural Fit Analysis
The candidate shows a strong interest in transitioning into a Data Business Analyst role, aligning with the target role. Their personal projects demonstrate initiative and a proactive approach to skill development in data analytics. The certifications further support their commitment to the field. However, the professional experience is relatively short and primarily in technical support, with a recent internal project focusing on business analysis, which might require further validation of their practical application in a dedicated business analyst capacity.
Soft Skills & Operational Fit
The candidate demonstrates problem-solving skills through root cause analysis in technical support and analytical thinking in data projects. Their experience in UAT and requirement gathering indicates an understanding of operational processes and quality assurance. Collaboration with cross-functional teams is also noted.