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IT & ERP Administrator with 7+ years in Data Administration & Reporting
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Management Information Systems graduate with professional experience supporting ERP systems, business operations, reporting, data validation, and technical support within retail and software environments. Experienced in Microsoft Dynamics 365 Business Central, operational reporting, customer and product data management, and cross-functional coordination. Skilled in Excel, Power BI, SQL fundamentals, data reconciliation, and system support, with a strong interest in CRM operations, customer experience, ERP platforms, and business process improvement. Proven ability to maintain data accuracy, support business users, and deliver reporting insights that support operational and commercial decision making.
Arts, Sciences, and Technology University in Lebanon (AUL)
Bachelor degree · Management Information Systems
September 1, 2018 – April 30, 2022
ABC Retail
Data Administrator - Buying Function
August 1, 2024 – Present
Jounieh, Mount Lebanon Governorate, Lebanon
Omega RMS/ POS Systems
IT Software Support
January 1, 2023 – June 30, 2023
Baabda, Mount Lebanon Governorate, Lebanon
Carpooling System Dashboard
June 1, 2026 – June 1, 2026
Designed and structured a relational dataset for a carpooling system by extracting, cleaning, and organizing raw data from Excel sources. Built a data model by combining multiple datasets and defining relationships to ensure consistency and analytical usability. Developed an interactive Power BI dashboard to visualize key metrics related to trips, users, and system activity. Performed data transformation and preparation to improve data quality and enable accurate reporting and analysis. Delivered a dynamic reporting solution that supports data exploration and insight generation through visual analytics. Used Power Query for data cleansing, transformation and preparation. Applied basic DAX measures and calculations to support dashboard reporting.
Microsoft Excel Intermediate Certificate
New Horizons
June 1, 2026 – Present
Power BI Workshop Certificate
Auditzone
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience spans retail operations, IT software support, and data administration, showing adaptability and a willingness to transition roles. Their academic project and certifications in Power BI and Excel indicate a proactive approach to skill development. The diverse roles and exposure to different business functions suggest a good fit for dynamic environments requiring broad technical and operational support.
Soft Skills & Operational Fit
The candidate demonstrates strong attention to detail, analytical thinking, and problem-solving skills through their data validation and troubleshooting experience. Their background in customer-facing roles and IT support indicates good communication and customer service abilities, which are crucial for an IT & ERP Administrator role. The ability to coordinate with various teams (merchandising, e-commerce, supply chain) highlights cross-functional collaboration skills.