Michael Sharma

BDM

https://talent.gravityer.com/michael-sharma

Imphal, indiaMember since April 24, 2025

Key Strengths

Extensive experience in customer service and client relationship management, particularly within the banking sector.
Proven track record of managing complex customer inquiries, complaints, and vulnerable client needs.
Demonstrated leadership and team coaching abilities, including training new colleagues and managing team performance.
Strong understanding of financial compliance (KYC, AML) and banking regulations.
Experience in sales acquisition and lead generation, aligning with BDM responsibilities.

AI is analyzing your overall score…

Identifying your key strengths…

Evaluating your skill match against the job requirements…

Assessing your cultural and operational fit

Experience

HSBC UK

Specialist Banking

June 1, 2018 – June 1, 2023

Leeds

Santander Bank

Telesales Advisor

January 1, 2017 – August 1, 2017

Bradford

Capita

Customer Service Advisor (Audi UK)

October 1, 2016 – January 1, 2017

Leeds

Tesco

Customer Service Manager

April 1, 2015 – September 1, 2016

Cardiff

Beacon Consultants Clinic, Beacon Hospital

Office Assistant

November 1, 2014 – November 21, 2014

Co. Dublin, Ireland

Select Service Partner

Supervisor

October 1, 2012 – November 1, 2013

London

Oxfam Book Store

Shop Assistant

August 1, 2012 – September 1, 2012

Greenwich

IndusInd Bank Limited

Sales Acquisition Manager

November 1, 2011 – December 1, 2011

Delhi, India

Silicon Biztech Pvt Ltd

Management Trainee-Media Relations

July 1, 2011 – October 1, 2011

Gurgaon, India

Key Strengths

Extensive experience in customer service and client relationship management, particularly within the banking sector.
Proven track record of managing complex customer inquiries, complaints, and vulnerable client needs.
Demonstrated leadership and team coaching abilities, including training new colleagues and managing team performance.
Strong understanding of financial compliance (KYC, AML) and banking regulations.
Experience in sales acquisition and lead generation, aligning with BDM responsibilities.

Cultural & Operational Fit

Cultural Fit Analysis

The candidate's diverse work history across different industries (banking, retail, customer service, media relations) and geographies (India, UK, Ireland) indicates adaptability and an ability to integrate into various organizational cultures. Their experience in team leadership, peer coaching, and collaborating with external organizations (Police, Charities, Social Services) highlights a collaborative and community-oriented mindset. The focus on customer satisfaction, ethical handling of vulnerable clients, and continuous learning (ACCA self-study) suggests a strong alignment with values typically sought in professional, client-centric environments.

Soft Skills & Operational Fit

The candidate demonstrates strong soft skills including empathy, communication, leadership, and problem-solving, particularly in high-pressure customer-facing roles. Their operational fit is evident through experience in managing teams, adhering to procedures, and improving operational efficiency in various service and banking environments. The ability to quickly learn new systems and processes, as seen in the temporary office assistant role and rapid promotions, suggests adaptability and a proactive approach to operational responsibilities.