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Customer Success Manager with 5+ years in Customer Success & Data Analytics
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Highly analytical and technically proficient professional with 5.1 years of experience across customer success, technical account management, and business relations. Skilled in leveraging data for customer insights, automating processes with Google Apps Script, and delivering cloud solutions. Proven ability to drive customer retention, improve operational efficiency, and foster strong client relationships in diverse markets.
Kisii University
Bachelor of Science · Pure Mathematics
N/A – June 30, 2021
Tana Tech Ltd
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May 1, 2026 – Present
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AWS Certified Cloud Practitioner
AWS
June 1, 2026 – Present
Google Cloud Certified – Cloud Digital Leader
Google Cloud
June 1, 2026 – Present
GenAI Certified Customer Success (GCCS)
Unknown
June 1, 2026 – Present
Google Workspace Professional Administrator
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across multiple companies and roles within the customer success and technical support domain suggests adaptability and a broad understanding of client-facing operations. Their continuous pursuit of certifications (Google, AWS, GenAI) indicates a proactive and growth-oriented mindset, which is a strong cultural fit for dynamic, tech-driven environments. The focus on data-driven decision-making and process improvement also aligns with a culture valuing efficiency and measurable outcomes.
Soft Skills & Operational Fit
The candidate demonstrates strong customer relationship management, cross-functional collaboration, and problem-solving skills. Their experience in managing a large customer base, driving renewals, and collaborating with various internal teams aligns well with the operational demands of a senior Customer Success Manager role. The ability to translate technical concepts into business value is a significant asset.