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Customer Support Associate with less than a year in Financial Services Support and Customer Service
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Customer-focused operations professional with experience in financial services support, live chat assistance, and issue resolution. Skilled in delivering high-quality customer experiences, managing escalations, and collaborating with cross-functional teams to resolve issues efficiently. Experienced in maintaining SLA compliance, documentation accuracy, and supporting operational integrity in financial service environments.
Utkal University
+2 Commerce · Commerce
N/A – Present
New Stewart School
SSC
N/A – Present
Utkal University
B.Com
N/A – Present
Biju Patnaik University of Technology
MBA · HR & Marketing
N/A – Present
Genpact
Process Associate – Financial Services
May 1, 2024 – November 30, 2024
Hyderābād, Telangana, India
CBSI Global
Equity Executive / Operations Analyst
January 1, 2024 – March 31, 2024
Hyderābād, Telangana, India
Cultural Fit Analysis
The candidate's experience in both customer support and financial operations suggests adaptability and a willingness to engage in diverse tasks. Their background in collaborating with cross-functional teams indicates a team-oriented mindset. The focus on customer satisfaction and operational integrity aligns with a culture that values service excellence and efficiency. However, the limited duration of previous roles might raise questions about long-term commitment or fit, which would need to be explored further.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in professional communication, team collaboration, and customer interaction. Their experience in maintaining SLA timelines and quality standards indicates an operational fit for roles requiring adherence to processes and metrics. The ability to investigate and resolve issues using internal tools suggests a methodical approach to problem-solving.