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Program Manager with 10+ years in QA Transformation & AI/RPA
Results-driven Program and Delivery Leader with 20+ years of progressive experience driving enterprise-scale QA transformation, test management, DevOps, Cloud, and AI/RPA programmes across Banking & Capital Markets, Manufacturing (MES), Healthcare, Life Sciences, Telecom, and E-commerce. Adept at end-to-end programme governance - from charter definition and budget ownership ($20M-$100M) through stakeholder reporting at VP and Director level, vendor management, risk mitigation, and release management - consistently delivering on schedule and within budget. Proven expertise in establishing QA Centres of Excellence (COE), shift-left and shift-right testing strategies, DORA metrics adoption, CI/CD governance frameworks, and Al-powered quality acceleration - achieving an 18% organisation-wide QA efficiency improvement at Hexaware Technologies through strategic GenAI, MCP, and Copilot integration. Recipient of the Hexaware Emerging Luminary Award (2024). Recognised for building and scaling high-performance global teams of 50-80+ engineers, defining OKRs and KPIs, and consistently transforming QA from a cost centre into a measurable business enabler.
IGNOU
Post Graduate Diploma in Computer Applications - IT (PGDCA-IT) · Computer Applications
August 1, 2004 – June 30, 2004
Gujarat University
Bachelor of Commerce (B.Com) · Commerce
August 1, 2000 – June 30, 2000
Aptech Computer Education
Master Diploma in Software Engineering (MDSE) · Software Engineering
August 1, 1998 – June 30, 1998
Asset International
Diploma in Computer Networking & Telecommunication (DCNT) · Computer Networking & Telecommunication
August 1, 1998 – June 30, 1998
Hexaware Technologies
Sr. Test Manager
November 1, 2023 – March 1, 2026
Gujarat, India
I-Baset India
QA Manager
July 1, 2022 – June 1, 2023
Gujarat, India
Self-Employed / Independent Consultant
Consultant - QA, Automation & DevOps
May 1, 2018 – June 1, 2022
Gujarat, India
Automation Anywhere
QA Engineering Head / Practice Head
April 1, 2015 – January 1, 2018
Gujarat, India
Priya Softweb Solution
QA Manager
September 1, 2014 – March 1, 2015
Chicago, Illinois, United States
Ishi Systems
Sr. QA Analyst & Automation Lead
November 1, 2011 – March 1, 2014
Gujarat, India
Accenture
Manager
May 1, 2010 – October 1, 2011
Maharashtra, India
Imany Inc (Model-N)
Sr. QA Engineer - Module Lead
December 1, 2007 – May 1, 2010
Gujarat, India
TietoEnator
Sr. QA Engineer
July 1, 2006 – December 1, 2007
Maharashtra, India
Private Firm
Software Engineer
May 1, 2001 – May 1, 2006
Gujarat, India
ITIL® Foundation Certified - IT Service Management best practices
Unknown
June 1, 2026 – Present
Agile Testing Alliance - Certified Agile Tester
Agile Testing Alliance
June 1, 2026 – Present
RPA Certified - Automation Anywhere, UiPath, WorkFusion
Automation Anywhere
June 1, 2026 – Present
Leadership Development - Executive Leadership, Emotional Quotient, Decision Making (Stratum USA)
Stratum USA
June 1, 2026 – Present
Hexaware Emerging Luminary Award (2024)
Automation Department, Hexaware Technologies
January 1, 2024 – Present
Oracle Cloud Infrastructure Foundations 2020 Certified Associate
Oracle
January 1, 2020 – Present
Cultural Fit Analysis
The candidate's extensive experience across diverse industries (Banking, Manufacturing, Healthcare, Life Sciences, Telecom, E-commerce, RPA) and various company sizes (from startups as a consultant to large enterprises like Hexaware and Accenture) demonstrates strong adaptability and a broad perspective, indicating a good cultural fit for dynamic environments. Their leadership roles in establishing CoEs and driving organizational change (QA transformation, AI integration) suggest a proactive and growth-oriented mindset. The emphasis on team building, mentoring, and improving team velocity aligns with collaborative and performance-driven cultures. Certifications in ITIL and Agile further support a structured yet flexible approach to project delivery.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, team building, and mentoring skills, evidenced by leading and scaling QA departments, establishing KPIs, and driving accountability. Their experience in managing client escalations, stakeholder communications, and conflict resolution across globally distributed teams indicates excellent operational fit for a Program Manager role. The focus on OKR/KPI definition, process improvement (CMMI/SEPG), and budget ownership further highlights their operational acumen. The candidate's ability to integrate AI tooling and advanced automation frameworks suggests a forward-thinking and innovative approach to operational efficiency.