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Account Manager with 9+ years in Customer Service & HR
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Experienced HR and Customer Service professional with over 8 years of expertise in recruitment, employee relations, and customer support. Proven track record in enhancing employee engagement, optimizing service delivery, and ensuring regulatory compliance. Strong communicator with a strategic mindset and a passion for driving organizational success
Amoon Applied University College AAUC
Bachelors Degree · Hotel Management
January 1, 2016 – January 1, 2020
Jordan University
College Degree · English and German Language and Literature
January 1, 2014 – January 1, 2016
Expedia Group
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MEWS Systems
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Landmark Amman Hotel & Conference Center
Assistant Meetings and Events Manager
October 1, 2019 – May 1, 2021
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Landmark Amman Hotel & Conference Center
Guest Relations Agent and Departmental Trainer
December 1, 2016 – October 1, 2019
India
Cultural Fit Analysis
The candidate's diverse experience across hospitality, HR, and technology sectors, coupled with international exposure (EMEA region, multiple languages, education in Jordan and Vienna), suggests a strong cultural fit for a global organization. Their history of promotions and awards indicates a driven individual who values growth and contributes positively to team environments. The breadth of skills, from customer support to strategic account management, shows adaptability and a willingness to take on varied responsibilities.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills including communication, relationship building, problem-solving, and a consultative approach, which are critical for an Account Manager role. Their experience in training, documentation, and process improvement suggests a proactive and organized operational fit. The ability to manage diverse portfolios and work with multiple stakeholders indicates strong collaboration and adaptability.