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Customer Operations & Growth
I have been fortunate to have had 20+ years of a career working with Tech companies and startups in Silicon Valley. This journey of learning and making an industry impact began in 2000 when I moved to the Valley while working for Silicon Graphics. Over the last 20 years, I have worked for top companies like VMware and Okta and several startups, building and running worldwide Customer Growth & Operations functions from the ground up. That included contributing to acquisitions, most notably that of Nicira by VMware in 2012 for $1.3B, hiring, leading, and growing incredibly talented teams. I served some of the most exciting companies in the world as clients, developed lifelong friendships, and worked closely with some of the top VC firms in the Valley.
Stanford University
Advanced Project Management Degree
January 1, 2008 – January 1, 2011
ESPM
Graduate Degree, Business Administration and Management
January 1, 1998 – January 1, 2000
Centro Universitário do Instituto Mauá de Tecnologia
Bachelor of Science, Electrical and Electronic Engineering
January 1, 1992 – January 1, 1996
Colégio Santa Cruz
High School
January 1, 1989 – January 1, 1991
Bounti Labs
Advisor
November 1, 2022 – January 1, 2023
Temporal Technologies
Head of Developer Success
October 1, 2022 – Present
Coactive AI
Advisor
October 1, 2022 – Present
Self-employed
Advising, working w/ exciting VC-backed startups & fast-growing tech companies
May 1, 2022 – October 1, 2022
Okta, Inc.
Sr. Director Customer Success, Strategic Accounts
February 1, 2021 – May 1, 2022
San Francisco Bay Area
Blameless
Advisor
October 1, 2018 – February 1, 2022
San Francisco Bay Area
VMware
Senior Director, Cloud Customer Success
May 1, 2017 – January 1, 2021
Palo Alto, CA
Datera
Head Of Customer, Business Operations
January 1, 2016 – April 1, 2017
Sunnyvale, CA
VMware
Director / Sr. Director Solution Architecture, Networking & Security
August 1, 2012 – December 1, 2015
Palo Alto, CA
Nicira
Global Director, Professional Services & Customer Support
December 1, 2010 – August 1, 2012
Palo Alto, CA
VMware
Manager, Business Critical Support
October 1, 2007 – December 1, 2010
Palo Alto, CA
ITM Software (acquired by BMC Software)
Manager Customer Service
November 1, 2003 – October 1, 2007
Mountain View, CA
SGI
Managed Services / Team Lead
November 1, 2000 – October 1, 2003
SGI
Systems Engineer, Consulting
January 1, 1997 – October 1, 2000
Confronting Racism, with Robin DiAngelo
June 23, 2026 – Present
Cultural Fit Analysis
The candidate's extensive experience in leadership and advisory roles within established tech companies (VMware, Okta, Temporal Technologies) and startups indicates adaptability and a strong business acumen. Their educational background includes advanced degrees in project management and business administration, complementing their leadership trajectory. However, the candidate's experience is heavily skewed towards management and customer success, which may not directly align with the hands-on technical requirements of a Backend Engineer role. The lack of specific technical projects or contributions in a backend capacity suggests a potential mismatch for a purely technical individual contributor role.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, strategic planning, and operational execution skills, evidenced by their roles in building and scaling teams, defining KPIs, and driving business transformation. Their experience in customer-facing roles suggests excellent communication and stakeholder management abilities. However, the resume does not provide specific examples of direct backend engineering contributions.