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Data Analyst with 3+ years in data analysis and customer service
Customer Service Professional with over 3 years of experience in administrative and back-office roles, adept at handling client queries, resolving issues efficiently, and maintaining high communication standards. Skilled in managing correspondence, documentation, and cross-functional coordination to ensure seamless operations. Proficient in both Hindi and English communication. Recently completed a Post Graduate Program in Data Analytics, gaining valuable exposure to tools and techniques in data science, Tableau, and data analysis. Now seeking a challenging opportunity in Data Science, Data Analysis, or related fields where I can apply my skills, grow my expertise, and contribute to data-driven decision-making and organizational success.
AKTU, Lucknow
MBA
August 1, 2018 – June 30, 2018
CSJM University
Bachelor of Science · PCM
August 1, 2015 – June 30, 2015
U.P. Board
Intermediate
June 1, 2012 – May 31, 2012
U.P. Board
High School
June 1, 2010 – May 31, 2010
Dainik Jagran Inext– India
Back Office Trainee
November 1, 2025 – February 1, 2026
India
Rotary International Kanpur District– India
District Secretarial Manager
April 1, 2023 – June 1, 2024
India
Vansal & Vansal – India
Back Office Executive
January 1, 2022 – January 1, 2023
India
Shri Mahaveer Cotton Furnish Expo Pvt. Ltd. – India
HR Trainee
October 1, 2018 – April 1, 2020
India
Master Diploma in Computer Information & System Management
Unknown
June 1, 2026 – Present
Masters Program - Data Analyst
Simplilearn Certified in collaboration with IBM
January 1, 2024 – Present
Cultural Fit Analysis
The candidate's diverse work history in administrative, secretarial, and HR trainee roles, coupled with an MBA and a recent Data Analyst certification, suggests adaptability and a willingness to learn and transition careers. Their involvement in Rotary International indicates community engagement and teamwork. The breadth of skills acquired through certifications (Python, Power BI, Tableau, SQL) shows a proactive approach to skill development. While the previous roles are not directly data-centric, the candidate's initiative to pursue a Data Analyst Master's Program aligns with a growth-oriented culture. The target role of Data Analyst is a significant shift, but the candidate's recent educational focus supports this transition.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills including client handling, communication, problem-solving, leadership, presentation, and mentoring. These are highly beneficial for a Data Analyst role, especially in stakeholder communication, presenting findings, and collaborating within a team. Their experience in administrative and secretarial roles suggests good organizational skills, attention to detail, and the ability to manage documentation and coordinate tasks, which are transferable to operational aspects of data analysis projects.