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Application Support with 3+ years in IT, proficient in SQL, Jira, and API testing.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Highly skilled and result-driven Product support engineer with 3 years of experience in the IT industry.
Modern College of Eng. Pune
Bachelor of Engineering · Information Technology
August 1, 2017 – June 30, 2021
Pharmarack Technologies Pvt. Ltd.
Application Support Engineer
May 1, 2023 – Present
India
CIIT Institute, Pune.
Full Stack Developer- Internship
March 1, 2022 – March 31, 2022
India
Cultural Fit Analysis
The candidate's experience in collaborating with developers, QA teams, and business analysts shows a team-oriented approach. Their internship in full-stack development, while brief, indicates a breadth of interest beyond pure support, which can be valuable for understanding underlying systems. The focus on customer relationship management in their project also suggests a customer-centric mindset. The candidate's skills align well with a support-focused role, demonstrating a practical and results-driven approach.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving abilities, cross-team coordination, and a proactive approach to incident management. Their experience in generating RCA documentation and participating in post-incident reviews indicates a commitment to continuous improvement and operational excellence. The use of Freshdesk and Zoho suggests familiarity with common support tools, aligning well with operational requirements.