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Manager - Sales with 8+ years in Enterprise Sales & Customer Service
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
An astute, result-oriented leader with over 8 years of proven success in Enterprise Sales and Customer Service across E-Commerce, Retail & Telecom. Proficient in Marketing, Revenue Generation, Product Management & Process Management. Skilled in managing, motivating, and leading teams to achieve service delivery and process targets, while maintaining strong customer relationships and ensuring customer satisfaction and business retention. Possesses excellent interpersonal, communication, and organizational skills.
Meerut College
Bachelor of Arts
August 1, 2019 – June 30, 2019
Bharti Airtel Limited
Manager – Sales & Service
May 1, 2024 – Present
India
Uber Technologies Inc.
Team Manager – Customer Operations
August 1, 2023 – May 1, 2024
India
Conneqt Business Solutions Limited
Senior Team Leader – Customer Experience
December 1, 2021 – August 1, 2023
India
Tech Mahindra Ltd
Team Leader – Customer Operations
July 1, 2017 – December 1, 2021
India
I-Energizer Ltd
Customer Service Executive
June 1, 2016 – February 1, 2017
India
Best Team Manager Award
Uber Technologies Inc
January 1, 2024 – Present
Best Team Lead Award
Conneqt Business Solutions Ltd
January 1, 2023 – Present
Best Team Leader Award
Tech Mahindra Ltd
January 1, 2021 – Present
Cultural Fit Analysis
The candidate demonstrates a strong cultural fit for a results-oriented, customer-centric organization. Their consistent focus on achieving KPIs, driving process improvements, and fostering positive team environments aligns with high-performance cultures. The diversity of experience across telecom, e-commerce, and ride-sharing industries suggests adaptability and a broad understanding of different operational contexts. Their progression and awards indicate a proactive and dedicated individual.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills in team management, motivation, and communication, evidenced by their progression through leadership roles and multiple 'Best Team' awards. Operationally, they are adept at managing KPIs, driving process performance, and ensuring quality and customer satisfaction in dynamic environments. Their experience in training and onboarding also highlights a commitment to operational excellence and team development.