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Customer Success - B2B SaaS | Product Management | SaaS Implementation and Consulting
I’m a SaaS professional with a strong background in supply chain, procurement, and logistics technology, having worked across both high-growth startups and global client environments. My experience spans implementation, support, product operations, and customer success—delivering value across multiple touchpoints in the B2B lifecycle. I’ve had the opportunity to work with Procol, where I contributed to streamlining enterprise procurement processes, and currently with AgriChain, where I support complex commodity supply chains across Australia, New Zealand, and North America. In both roles, I’ve collaborated closely with cross-functional teams to turn operational challenges into product opportunities—focusing on digitization, user adoption, and measurable impact. 🔹 Core Strengths Procurement Automation & Supply Chain SaaS (RFQ, RFP and E- Bidding Strategies) Freight, Contract, and Inventory Workflow Optimisation B2B Product Enablement & Customer Training Cross-functional Communication with Product & Engineering Insights & Reporting via tools like Looker studio I’m passionate about solving real-world operational problems through thoughtful systems, automation, and scalable technology. Always learning, always curious.
East West Institute Of Technology
Bachelor of Engineering - BE, Electronics and Communications Engineering
January 1, 2014 – January 1, 2018
Kendriya Vidyalaya
Schooling
January 1, 2001 – January 1, 2014
AgriChain
Executive, Customer Success
April 1, 2024 – Present
Australia · Remote
Assistive
Customer Success Manager
June 1, 2023 – April 1, 2024
Gurugram, Haryana, India · Hybrid
Procol
Customer Success Specialist ( Procurement )
September 1, 2021 – May 1, 2023
Gurugram, Haryana, India · On-site
Kodland
TC Manager- Sales
July 1, 2021 – August 1, 2021
Varahi Organic Pvt Ltd ( VARAHI GROUPS)
Head of Sales and Business Development
January 1, 2021 – June 1, 2021
Bengaluru, Karnataka, India
KISAN E-STORE PRIVATE LIMITED
Social Media Marketing Intern
July 1, 2020 – November 1, 2020
Bengaluru, Karnataka, India
My Captain
Digital Marketing workshop
July 1, 2020 – July 1, 2020
Bengaluru, Karnataka, India
DigitalDeepak.com
Digital Marketing Intern
May 1, 2020 – August 1, 2020
Bengaluru, Karnataka, India
bigbasket.com
Operations Executive
August 1, 2019 – January 1, 2021
Bengaluru, Karnataka, India
Indian Railways
Section engineer intern
June 1, 2018 – July 1, 2018
Tatanagar locoshed
Wishfie - Your Opinion Matters!
Marketing Communications Intern
March 1, 2018 – April 1, 2018
Bangalore
Digital marketing
Board Infinity
June 25, 2026 – Present
Cultural Fit Analysis
The candidate has a diverse professional background spanning customer success, product management, sales, and operations across various industries. This breadth of experience suggests adaptability and a willingness to engage with different business functions. However, the primary experience is not in a core engineering capacity, which might require a significant cultural shift to a highly technical, code-centric environment.
Soft Skills & Operational Fit
The candidate's experience in customer success and product management suggests strong communication, stakeholder management, and problem-solving skills. The focus on user journey optimization and knowledge base development indicates an operational mindset geared towards efficiency and user empowerment. However, direct evidence of operational fit for a backend engineering role is limited.