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Customer Success Manager
Customer Success & Account Management professional with 8+ years of corporate experience, including 3+ years dedicated to B2B SaaS Customer Success. Proficient in managing end-to-end user lifecycles, driving product adoption, and mitigating churn using Salesforce, HubSpot, and Microsoft Dynamics CRM. Proven track record of onboarding C-level stakeholders, handling high-value escalations via cross-functional engineering alignment, and maintaining net revenue retention and looking to leverage deep relationship-management expertise in a long-term Customer Success role.
Calcutta University, Kolkata
Bachelor of Commerce - BCom, Marketing
July 1, 2017 – May 1, 2020
University of Calcutta
Bachelor of Commerce, Marketing
N/A – Present
CHL Softech
Customer Success Manager
May 1, 2023 – Present
Bengaluru, Karnataka, India · On-site
Multiple Organisations
Sales and Customer Service
January 1, 2021 – December 1, 2022
Durgapur, West Bengal, India · Hybrid
INSPIRA SOFTWARE SERVICES PRIVATE LIMITED
Inside Sales Executive
September 1, 2019 – September 1, 2020
Greater Kolkata Area · On-site
Ensim Corporation
Inside Sales Executive
September 1, 2018 – September 1, 2019
Durgapur Area, India · On-site
Wipro Limited
Customer Service Associate
October 1, 2017 – July 1, 2018
Kolkata, West Bengal, India · On-site
Cultural Fit Analysis
The candidate has experience in various customer-facing roles, which aligns with the target role of Customer Success Manager. However, the breadth of skills listed is limited, and project diversity is not provided, making a comprehensive cultural fit assessment challenging. The experience with 'Multiple Organisations during the covid period' suggests adaptability.
Soft Skills & Operational Fit
The candidate's experience in customer-facing roles (Customer Success Manager, Sales, Customer Service) suggests a foundational understanding of client relationship management, negotiation, and communication. The psychometric test, if scored, would provide more insight into logical reasoning, work attitude, stress handling, and team collaboration.