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Senior QA Enginneer with 8+ years in Salesforce, functional, and API testing
Senior Test Engineer with 8+ years of experience in functional, regression, system, and chatbot testing across Salesforce and enterprise applications. Hands-on experience in Salesforce testing, including Sales Cloud and Service Cloud, with expertise in validating standard/custom objects, workflows, validation rules, and integrations. Proficient in testing AI-powered chatbots, including validation of conversational flows, intent recognition, response accuracy, and end-to-end user journeys. Experienced in identifying edge cases, handling fallback scenarios, and ensuring seamless chatbot integration with enterprise systems. Strong knowledge of API testing using Postman, along with a solid understanding of test frameworks and QA best practices. Experienced in Agile/Scrum methodologies, collaborating closely with developers, product owners, and stakeholders to ensure high-quality and timely delivery. Skilled in defect management using JIRA and performing end-to-end validation of complex business workflows.
Quest Group of Institutions
B.Tech · Computer Engineering
January 1, 2012 – January 1, 2015
GGS Polytechnic
Diploma · Computer Engineering
January 1, 2009 – January 1, 2012
Grazitti Interactive
SENIOR TEST ENGINEER
February 1, 2024 – December 1, 2025
Panchkula, Haryana, India
TestingXperts
SENIOR TEST ENGINEER
March 1, 2021 – January 1, 2024
Chandigarh, Chandigarh, India
Netsmartz Infotech
QUALITY ANALYST
November 1, 2017 – March 1, 2021
Chandigarh, Chandigarh, India
SearchUnify
February 1, 2024 – December 1, 2025
Currently working on the SearchUnify platform, focusing on enterprise search, analytics, and intelligent applications, including integrations with Salesforce (Sales Cloud & Service Cloud). Involved in performing functional, regression, and system testing to ensure high-quality delivery of complex business workflows. Designed and executed test cases and test scenarios based on business requirements, user stories, and Salesforce-driven workflows. Validated search relevancy, ranking algorithms, and AI-driven recommendations, ensuring seamless user experience across integrated platforms. Tested AI-powered chatbot functionalities, including conversational flows, intent recognition, response accuracy, and end-to-end user journeys. Identified edge cases, validated fallback scenarios, and ensured smooth integration of chatbots with Salesforce and enterprise systems. Utilized Langfuse to monitor and trace LLM interactions within agentic AI systems, tracking prompts, responses, token usage, latency, and overall workflow to debug issues, analyze response quality, and continuously improve chatbot performance. Performed prompt validation and instruction tuning to enhance chatbot responses, ensuring clarity, relevance, and controlled output while preventing exposure of unnecessary or sensitive information.
American Cancer Society (ACS)
June 1, 2022 – December 1, 2024
Worked on the American Cancer Society (ACS) project, supporting a Salesforce-based platform designed to manage donor engagement, fundraising campaigns, and customer interactions. The application leveraged Salesforce Sales Cloud and Service Cloud to streamline operations, improve data management, and enhance user experience. Involved in ensuring the quality and reliability of Salesforce functionalities, including standard and custom objects, workflows, validation rules, and integrations across the platform.
OTTPLAY
March 1, 2021 – May 1, 2022
Worked on the OTTPLAY platform, a video streaming application delivering content across multiple devices including mobile, tablet, and smart TV. Involved in designing and executing test cases and test scenarios based on real-time user workflows, ensuring seamless content streaming and user experience across platforms. Performed functional, regression, and cross-platform testing to validate application behavior on different devices and screen sizes. Hands-on experience in API testing using Postman, validating request/response, status codes, and data flow between services. Conducted database testing using MongoDB to verify data integrity, content availability, and backend consistency. Identified, logged, and tracked defects using JIRA, ensuring timely resolution and retesting.
ISTQB Certified Tester - Foundation Level
ISTQB
June 1, 2026 – Present
ISTQB Certified Agile Tester - Foundation Extension
ISTQB
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across diverse projects (Salesforce platforms, video streaming, enterprise search with AI/chatbots) and various companies (Grazitti Interactive, TestingXperts, Netsmartz Infotech) indicates adaptability and a broad skill set. Their involvement in client-facing roles and Agile ceremonies suggests a collaborative and proactive work attitude, which aligns well with a dynamic team culture. The certifications (ISTQB Foundation Level and Agile Tester) further demonstrate a commitment to professional development and best practices.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through extensive experience in Agile/Scrum environments, client collaboration, and defect management using tools like JIRA, Azure DevOps, and TestRail. Their project descriptions highlight teamwork and coordination, indicating good soft skills for a senior role. The ability to work with cross-functional teams and provide testing updates to clients suggests effective communication and stakeholder management.