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Data Analyst with 1+ years in MIS Reporting & Data Visualization
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Assessing your cultural and operational fit
Detail-oriented Data Analyst and MIS Specialist with proven experience transforming complex operational datasets into actionable business intelligence. Proficient in designing reporting pipelines and interactive dashboards using SQL, Advanced Excel, and Tableau. Leverages a strong background in high-volume BPO and telecom operations to analyze core KPIs, identify workflow bottlenecks, and drive data-backed decision-making. Currently finalizing the Google Data Analytics Professional Certificate to further advance data modeling and visualization capabilities.
Misr University for Science and Technology (MUST)
B.Sc. · Civil Engineering
August 1, 2018 – June 30, 2024
IntouchCx Egypt (Airbnb Account)
Workforce Management & MIS Analyst
October 1, 2025 – May 1, 2026
Cairo, Cairo Governorate, Egypt
Concentrix (Comcast Account)
Operations Support & Reporting SME
December 1, 2023 – May 1, 2025
Cairo, Cairo Governorate, Egypt
Bank Customer Churn Analysis
June 24, 2026 – Present
• Data Visualization: Built an interactive Tableau dashboard to visualize customer attrition trends, enabling clear identification of high-risk demographics and financial patterns. • Data Extraction & Aggregation: Wrote SQL queries utilizing aggregate and window functions (OVER(), SUM, AVG) to segment departed customers based on their financial tiers, card types, and historical transaction averages.
Call Center Staffing & Coverage Analysis
June 24, 2026 – Present
• Data Modeling & Interval Analysis: Joined and aggregated Fact and Dimension tables (Volume, Staffing, Roster) utilizing SQL to analyze interval-level metrics and calculate required vs. scheduled agents. • Shrinkage & Variance Tracking: Visualized post-shrinkage staffing gaps and AHT trends across multiple days, providing actionable insights for schedule optimization and SLA protection.
Google Data Analytics Professional Certificate
Coursera
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's project diversity, including customer churn analysis and call center staffing, shows a breadth of application for data analysis skills. Their experience in BPO and telecom operations aligns with roles requiring robust operational data analysis. However, the lack of diverse industry experience beyond BPO/telecom and the absence of collaborative project details might limit their cultural fit for roles requiring broader industry exposure or highly collaborative, cross-functional team dynamics.
Soft Skills & Operational Fit
The candidate's experience in Workforce Management and Operations Support roles suggests strong analytical thinking, problem-solving skills, and the ability to work in fast-paced, data-driven environments. Their focus on optimizing resource allocation and protecting SLA targets indicates a results-oriented approach and an understanding of operational efficiency.