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Lead Client Success Manager
Strategic sales and customer success professional with 8+ years of experience driving revenue and client growth across leading SaaS, media-tech, and research organizations. I specialize in enterprise sales, account expansion, and GTM execution across global markets including IMEA, APAC, AMER, and EUR. With a strong foundation in AI-driven SaaS platforms, MarTech solutions, and consumer insights, I’ve led full-funnel sales cycles from discovery to closure and built long-term client relationships across verticals like Tech, FMCG, BFSI, Healthcare, Food & Beverage, and Digital-first brands. Known for blending consultative selling with deep market understanding, I’ve consistently helped organizations scale through high-impact solutions, cross-functional collaboration, and a customer-first approach. Key Strengths: -Enterprise Sales & Account Management -Global Stakeholder Engagement -GTM & Expansion Strategy -Customer Success & Retention -AI/MarTech SaaS & Media-Tech Platforms -Storytelling & Insights-Driven Sales I’m passionate about solving complex business challenges, building lasting client partnerships, and driving growth through innovative, insight-led solutions. I thrive in dynamic environments that value ownership, collaboration, and long-term impact.
Golden Gate University
Master of Business Administration - MBA, Marketing
March 1, 2023 – July 1, 2024
IIDE - The Digital School
Diploma in Digital Marketing, Marketing
January 1, 2018 – January 1, 2019
Northpoint Centre of Learning
Post Graduate Program in Marketing Research, Market Research
January 1, 2016 – January 1, 2017
KC College
Bachelor's of Management Studies, Marketing
January 1, 2013 – January 1, 2016
Kishinchand Chellaram (KC) College, Mumbai
Bachelor's Degree, Management Studies
N/A – Present
Alaukik Itech Solution
High School Diploma
N/A – Present
Alaukik Itech Solution
Middle School Diploma
N/A – Present
Indian Institute
Master's Degree, Digital Marketing
N/A – Present
Northpoint Centre of Learning
Master of Business Administration, Marketing Research
N/A – Present
mthree
Lead Client Success Manager
January 1, 2026 – Present
Mumbai Metropolitan Region · Hybrid
YourStory Media
Director - Sales & Partnerships
July 1, 2025 – December 1, 2025
Hybrid
YourStory Media
Senior Sales Manager
June 1, 2025 – July 1, 2025
Hybrid
Entropik
Account Manager
June 1, 2023 – May 1, 2025
Mumbai, Maharashtra, India · Remote
QuestionPro
Senior Account Manager | USA & Canada
June 1, 2021 – May 1, 2023
Mumbai, Maharashtra, India · Remote
Kantar Millward Brown
Research Manager | Client Servicing | Quantitative
October 1, 2019 – May 1, 2021
Mumbai, Maharashtra, India · On-site
Nielsen
Research Executive | Retail Measurement Service
July 1, 2017 – September 1, 2019
Mumbai Area, India
Project Management Support Certificate
LearnTube.ai
June 30, 2026 – Present
QuestionPro Research Expert Certification
QuestionPro
June 30, 2026 – Present
QuestionPro Research Certification Pro (RCPro)
QuestionPro
June 30, 2026 – Present
Customer Success Management Fundamentals
June 30, 2026 – Present
Digital Marketing
IIDE - The Digital School
June 30, 2026 – Present
Cultural Fit Analysis
The candidate's career progression shows a consistent focus on client success, sales, and account management across various industries and company sizes, indicating adaptability. Their experience with AI at Entropik and the target role of 'AI Success Manager' suggests a direct alignment in interest and potential cultural fit for an AI-focused organization. However, the lack of specific project details or community involvement makes a deeper cultural fit assessment challenging.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in relationship building, negotiation, problem-solving, and communication, which are critical for a client-facing role like AI Success Manager. Their experience in managing diverse client portfolios and driving retention indicates operational fit for strategic account management. The MBA and various certifications further support a structured approach to business and client success.