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QA Automation Engineer with 10+ years in Genesys QA & Payments.
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Assessing your cultural and operational fit
QA and Automation Specialist with 11+ years of experience in Genesys platforms (Cloud CX, Engage, Pure Connect), IVR workflows, call routing, and omnichannel testing. Skilled in functional, regression, UAT, and performance testing with strong expertise in automation frameworks, API testing, and DevOps (CI/CD, GitHub Actions). Proven track record of delivering scalable QA solutions, improving customer experience, and ensuring compliance in payments and contact centre domains.
Anna University
B.E · ECE
August 1, 2011 – June 30, 2015
WorldPay from FIS
Senior Lead Engineer
August 1, 2023 – Present
Mumbai, Maharashtra, India
Fiserv
Specialist QA & Automation
January 1, 2023 – August 1, 2023
Mumbai, Maharashtra, India
Infosys
Consultant, Business Analyst
April 1, 2022 – December 1, 2022
Mumbai, Maharashtra, India
First Data
Senior Associate QA
January 1, 2020 – April 1, 2022
Mumbai, Maharashtra, India
Cognizant Technologies
Senior Developer
August 1, 2018 – December 1, 2020
Mumbai, Maharashtra, India
Genesys Telecom Labs
Senior Test Analyst
March 1, 2016 – April 1, 2017
Mumbai, Maharashtra, India
L & T Technology Services
Software Developer
July 1, 2011 – January 1, 2015
Mumbai, Maharashtra, India
Tricentis Tosca Automation Specialist Level 2
Tricentis
June 1, 2026 – Present
Cyara Certified IVR Application Testing
Cyara
June 1, 2026 – Present
Virtual Agent Testing
Cyara
June 1, 2026 – Present
Nice Agent Training
Cyara
June 1, 2026 – Present
qTest Specialist Level 1
Unknown
June 1, 2026 – Present
Tricentis Tosca Automation Specialist Level 1
Tricentis
June 1, 2026 – Present
Professional Scrum Master I
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate has worked across multiple reputable companies (WorldPay, Fiserv, Infosys, Cognizant, Genesys) demonstrating adaptability to different organizational cultures. The focus on automation and efficiency aligns with modern agile development practices. The breadth of experience in both QA and a brief stint as a Business Analyst suggests a versatile individual. However, the lack of diverse project types outside of payments and contact centers might limit broader cultural exposure.
Soft Skills & Operational Fit
The candidate's resume highlights leadership in QA roles and collaboration with architects and product teams, suggesting good operational fit for a senior role. Awards for automation excellence indicate a results-oriented and proactive approach. The experience as a Business Analyst also suggests strong communication and analytical skills for understanding requirements.