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QA Engineer with 8+ years in Software Testing & ServiceNow.
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Nine years of software testing experience with a focus on test planning, design, execution, and defect tracking. Skilled in manual testing across diverse software development lifecycles. Proven ability to create detailed testing artifacts, including test scenarios, cases, and defect reports. Strong analytical skills demonstrated through effective resolution of complex issues, contributing to overall project success.
Raghu Engineering College
Bachelor Of Technology · Information Technology
August 1, 2012 – June 30, 2016
Guntur Vikas Junior College
Standard XII · M.P.C
N/A – Present
Gurudatta Concept School
SSC
N/A – Present
HTC Global Services
Senior Testing Engineer
March 1, 2025 – November 1, 2025
Bengaluru, Karnataka, India
HTC Global Services
Senior Testing Engineer
September 1, 2021 – June 1, 2024
Bengaluru, Karnataka, India
Conduent Business Services (Erstwhile Xerox Business Services)
IT Testing Engineer II
August 1, 2016 – August 1, 2021
Bengaluru, Karnataka, India
Meijer (Migration to Servicenow)
March 1, 2025 – November 1, 2025
The ServiceNow is powered by a singular technology stack that we call the Now Platform, born in the cloud with a single data model and based on a secure, task-based technology framework. The ServiceNow platform enables data to flow seamlessly across applications, departments, and existing systems to automate, optimize, and modernize work, with a single, intelligent, reusable data model and single architecture, organizations in any industry can keep work flowing quickly and seamlessly, all while removing complexity for end users. Roles and Responsibilities: Understanding the application flow and expectation from the client; Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functional testing, etc; Majorly worked on the ITSM part; Participating in Test Design/Execution, Status reporting and Documentation; Participating in discussions with clients, application development teams, and business teams in case of bugs and requirement clarifications.
Meijer (Migration to Servicenow)
September 1, 2023 – June 1, 2024
The ServiceNow is powered by a singular technology stack that we call the Now Platform, born in the cloud with a single data model and based on a secure, task-based technology framework. The ServiceNow platform enables data to flow seamlessly across applications, departments, and existing systems to automate, optimize, and modernize work. With a single, intelligent, reusable data model and single architecture, organizations in any industry can keep work flowing quickly and seamlessly, all while removing complexity for end users. Roles and Responsibilities: Understanding the application flow and expectation from the client; Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functional testing, etc; Majorly worked on the ITSM part; Participating in Test Design/Execution, Status reporting and Documentation; Participating in discussions with clients, application development teams, and business teams in case of bugs and requirement clarifications.
Data Quality (DQ)
January 1, 2023 – August 1, 2023
The Data Quality Framework is a centralized engine to control, monitor and execute sets of Data Quality rules on multiple Applications across Diageo Data Systems. This would be used to understand the overall and individual health of the applications from a data governance point of view. This would also provide details information of the records that fail, so that necessary action(s) can be taken by the respective teams. Roles and Responsibilities: Requirement analysis; Understanding the application flow and expectation from the client; Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functional testing etc.; Participating in Test Design/Execution, Status reporting and Documentation; Testing the reports data from 'Qlik Sense' compared with the DB data by querying the DB; Participating in discussions with clients, application development teams, and business teams in case of bugs.
Newgen
September 1, 2021 – January 1, 2023
Diageo is embarking on a process transformation journey leveraging intelligent automation of all end to end processes in the company. As part of this journey an enterprise wide Intelligent Business Process Management Suite (iBPMS) will be introduced which will anchor end-to-end process orchestration delivering efficiency and effectiveness outcomes for the company. Roles and Responsibilities: Requirement analysis; Understanding the application flow; Testing the User interface; Functional testing; Simultaneously checking UI to see whether the proper data flow is maintained.
Smart Audit
August 1, 2020 – August 1, 2021
Smart Audit is a complete workflow solution that lets you start, grow, and manage audits, and this is used to create and customize the workflows. This will help the organization effectively meet the strategic goals, and we can use Smart Audit in nearly every country. Roles and Responsibilities: Requirement analysis; Understanding the application flow; Participating in Test Design/Execution, Status reporting and Documentation; Testing the User interface; Functional testing simultaneously checks the DB and the UI to verify whether the proper data flow is maintained; Participating in discussions with clients, application development teams and business teams to analyzing the functionality and maintenance aspects of the applications.
Strataware® Bill Review Software
January 1, 2017 – August 1, 2020
Strataware unifies all aspects of bill review, network alignment and compliance management in one comprehensive cloud solution. Excellent integration with claims systems, PPO/specialty networks, managed care/utilization review systems, OCR/data capture vendors, and eBilling clearinghouses make Strataware a powerful yet flexible platform for workers' compensation payers and self-administered employers to process bills in-house. You will benefit from extremely efficient bill processing and a range of sophisticated features designed to optimize the flow of work. Roles and Responsibilities: Requirement analysis; Understanding the application flow and expectation from the client; Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functional/Security testing etc.; Participating in Test Design/Execution, Status reporting and Documentation; Monitoring System, Database and Application performance; Analyzing procedures, functions, etc., for any issues raised by users, finding the root cause, and resolving the issue; Generating reports requested by the business team using SQL queries from the database; Conducting knowledge-sharing sessions with business and internal teams regarding the application flow and processes followed, etc.; Participating in discussions with clients, application development teams, and business teams to analyze the functionality and maintenance aspects of the applications.
OCR
August 1, 2016 – January 1, 2017
Optical character recognition (also optical character reader, OCR) is the mechanical or electronic conversion of images of typed, handwritten or printed text into machine-encoded text, whether from a scanned document, a photo of a document. Roles and Responsibilities: Requirement analysis; Understanding the application flow and expectation from the client; Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functional/Security testing etc.; Participating in Test Design/Execution, Status reporting and Documentation; Monitoring System, Database and Application performance; Analyzing procedures, functions, etc., for any issues raised by users, finding the root cause, and resolving the issue; Generating reports requested by the business team using SQL queries from the database; Conducting knowledge-sharing sessions with business and internal teams regarding the application flow and processes followed, etc.; Participating in discussions with clients, application development teams and business teams to analyzing the functionality and maintenance aspects of the applications.
Cultural Fit Analysis
The candidate has worked on multiple professional projects across different clients (Meijer, Diageo, Conduent) and domains (ServiceNow migration, Data Quality, iBPMS, Audit, Bill Review, OCR), indicating adaptability and exposure to diverse work environments. The roles consistently align with QA Engineer responsibilities, suggesting a clear career path and commitment to the testing domain. The breadth of skills, while primarily manual, shows a foundational understanding of various testing types and tools, which could contribute positively to a team's overall capabilities.
Soft Skills & Operational Fit
The candidate demonstrates strong communication skills through client interaction and knowledge-sharing sessions. Their experience in analyzing and resolving issues, along with participating in discussions with development and business teams, indicates good problem-solving and collaboration abilities. The focus on understanding application flow and client expectations suggests a user-centric approach to testing. However, the resume does not provide specific details on stress handling or team collaboration beyond general participation in discussions.