Help & Supportcareers@gravityer.com
Senior Analyst with 1+ years in data reporting & analytics
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Detail-oriented MIS & Workforce Analyst with over 1 year of experience in data reporting, workforce management, and performance analytics in call center operations. Skilled in transforming operational and workforce data into actionable insights that improve efficiency, optimize staffing, and support business decision-making. Proficient in SQL, Python (Pandas, NumPy, Matplotlib), Excel, Tableau, and Genesys Cloud CX. Proven ability to monitor KPIs, support forecasting, and enhance workforce performance through data-driven strategies
Kisii University
BSc. in Actuarial Science · Actuarial Science
N/A – Present
Calltronix Limited
MIS & Workforce Analyst – Call Centre Operations
June 1, 2024 – Present
Nairobi, Nairobi, Kenya
Woolworths Proprietary Limited
Junior Analyst
August 1, 2021 – July 1, 2022
India
Certified data analytics
Coursera
June 1, 2026 – Present
Certified software developer
Moringa School
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across different analytical roles (MIS & Workforce Analyst, Junior Analyst) and industries (call center, retail) suggests adaptability. Their certifications in data analytics and software development indicate a proactive approach to learning and skill expansion. The breadth of tools and programming languages mentioned (SQL, Python, Excel, Tableau, JavaScript, React, Ruby) shows a diverse technical interest, which can be beneficial for cross-functional collaboration.
Soft Skills & Operational Fit
The candidate demonstrates strong analytical and problem-solving skills through their experience in identifying performance gaps and implementing data-driven improvements. Their ability to collaborate with operations teams and deliver performance insights indicates good communication and teamwork. The role requires a detail-oriented approach, which aligns with the candidate's professional summary.